Brandon Berzas
Bluffton,IN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Home Outlet
03.2021 - Current
- Verified inventory of $800,000 counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Home Outlet
11.2019 - 03.2021
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Representative
Home Outlet
03.2017 - 11.2019
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Restaurant Shift Manager-key holder
Steak N Shake Corporation
08.2016 - 02.2017
- Prior to the store closing as a Restaurant Shift Manager, my primary leadership role was to teach, and bring to life, the mission and vision of the company, setting a solid and positive example for my team
- I ensured that the restaurant was running smoothly and to always make the guest the priority
- Additionally, I partnered with the General Manager to guarantee the overall financial health and consistent execution of brand standards for the restaurant while developing a bench of well-trained talent for each level within the organization
- The restaurant closed in February 2017.
Maintenance Administrative Assistant
The Fullington Auto Bus Company
01.2015 - 01.2016
- My primary duties were to assist the Vice President of Maintenance with various tasks throughout the week
- Fullington has nine locations throughout central Pennsylvania and I traveled to all locations related to the maintenance department
- I also ensured that the cleaning of motor coaches was in pristine condition
- I took inventory annually of the parts in all locations for audit purposes.
Education
Business Management -
Tyler Junior College
Diploma -
Grace Prep High School
Skills
- Microsoft Office
- Store Organization
- Stock management
- Customer Relations
- Pricing and Markdowns
- Problem-Solving
Awards
- Certificate of completion for 8-week Dale Carnegie core program, 07/01/14,
- Was Awarded the champion of core values from my district manager in 2018.
- I was to move to Evansville to help prepare and open the new location there.
Timeline
Assistant Store Manager
Home Outlet
03.2021 - Current
Assistant Store Manager
Home Outlet
11.2019 - 03.2021
Customer Service Representative
Home Outlet
03.2017 - 11.2019
Restaurant Shift Manager-key holder
Steak N Shake Corporation
08.2016 - 02.2017
Maintenance Administrative Assistant
The Fullington Auto Bus Company
01.2015 - 01.2016
Business Management -
Tyler Junior College
Diploma -
Grace Prep High School
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