Brandon Borum
Lancaster,SC
Summary
Driven Inside Sales Supervisor with extensive experience in monitoring operations in the home service industry. Recruitment, training and staff development expertise. Proven sales leader with track records for exceeding projected goals.
Overview
10
10
years of professional experience
Work History
Inside Sales Supervisor
TruGreen Lawn Care
03.2022 - Current
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
Inside Sales Representative
TruGreen Lawn Care
02.2017 - 03.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Outdoor Sales Representative
Scotts Lawn Care Service
09.2015 - 02.2017
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
- Implemented sales strategies to penetrate new markets, resulting in significant expansion of the client base.
- Optimized route planning, maximizing daily contact with potential customers while minimizing travel time.
- Streamlined sales processes, improving efficiency and reducing time spent on administrative tasks.
Certified Pest Control Technician
Venture Pest Control
04.2014 - 08.2015
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Reduced callbacks with meticulous attention to detail during service visits.
Education
N/A - Business
South Piedmont Community College
Polkton, NCHigh School Diploma -
Piedmont High School
Monroe, NCSkills
- Motivational Skills
- Sales operation
- Sales Presentations
- Sales process optimization
- CRM proficiency
- Sales Coaching
- Sales Team Leadership
- Sales Development
- Recruitment
Accomplishments
2018 TruGreen Presidents Club Member
2021 Million Dollar Club (1.25 Net Revenue)
2023 VOA Supervisor of the year (Charlotte)
2024 Q1 National conversion leader (YTD)
2024 Q1 Top five Supervisor Nationally (YTD)
Timeline
Inside Sales Supervisor
TruGreen Lawn Care
03.2022 - Current
Inside Sales Representative
TruGreen Lawn Care
02.2017 - 03.2022
Outdoor Sales Representative
Scotts Lawn Care Service
09.2015 - 02.2017
Certified Pest Control Technician
Venture Pest Control
04.2014 - 08.2015
N/A - Business
South Piedmont Community College
High School Diploma -
Piedmont High School