Brandon Copeland
San Diego Community College District
El Cajon,CA
21
years of professional experience
Dedicated professional with a strong background in customer service and inventory management. Proven ability to enhance team performance and optimize stock levels, ensuring accurate and efficient operations.
Work History
Bookstore Sales Clerk
8 Years- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed sales transactions using point-of-sale systems, ensuring accuracy and timeliness.
- Maintained inventory levels, conducting regular stock checks to optimize product availability.
- Trained new staff on operational procedures and customer service best practices, enhancing team performance.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Managed inventory levels and ensured accuracy using advanced tracking systems.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Used in-store system to locate inventory and place special orders for customers.
- Oversaw receiving operations, ensuring accurate documentation and proper handling of incoming shipments.
- Coordinated with suppliers to resolve discrepancies in shipment quantities and product quality.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Temporary Cashier/Material Control Specialist
4 Years 11 Months- Processed transactions accurately using point-of-sale systems
- Maintained organized and efficient checkout area
- Assisted customers with inquiries, ensuring positive shopping experiences
- Received and inspected incoming shipments for accuracy and quality compliance.
- Utilized warehouse management systems to track inventory movements and updates.
- Receive and distribute materials; load and unload, pick-up, transport, and deliver materials; expedite deliveries and shipments
- Tag assets, label and package materials to distribute across the district.
- Used pallet jacks to efficiently transport materials within warehouse environment.
Cashier/Food Service Worker
4 Years 2 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Prepared and served food items following safety and health regulations.
- Operated kitchen equipment efficiently to ensure timely meal delivery.
- Collaborated with team members to maintain cleanliness and organization in service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Leader
5 Years 9 Months- Supervised team of 15 in fast-paced environment to ensure efficient operations and customer satisfaction.
- Trained new employees on food safety standards, menu knowledge, and customer service protocols.
- Implemented inventory management practices that reduced waste and improved stock availability.
- Coordinated shift schedules to optimize staff coverage during peak hours and ensure operational efficiency.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty to brand.
Education
Bachelor of Arts - Social Sciences And History
Skills
Cash handling
Merchandising
Loss prevention
Product merchandising
Merchandising ability
Inventory control
Microsoft office
POS system troubleshooting
Inventory tracking
Stock management
Records management
Staff education and training
Timeline
Bookstore Sales Clerk
San Diego Community College District
06.2018 - CurrentRead More
Temporary Cashier/Material Control Specialist
San Diego Community College District
07.2013 - 06.2018Read More
Cashier/Food Service Worker
Target
08.2011 - 10.2015Read More
Shift Leader
Carl's Jr
10.2005 - 07.2011Read More
California State University, Los Angeles
Bachelor of Arts from Social Sciences And History
Read More