Brandon Craig

Coordinated team interactions and management discussions to ensure seamless workflow.

Delivered exceptional service to guests, ensuring a memorable experience.

Achieved operational readiness through diligent execution of opening and closing duties. Fostered teamwork by collaborating with staff during shift transitions. Maintained high standards of cleanliness and organization, contributing to a positive work environment.

Oversaw sanitation and cleanliness standards for dining rooms and bathrooms.

Assisted events team in planning and managing both on-site and off-site event activities.

Engaged with colleagues to ensure consistent service quality and a positive atmosphere for guests.

Addressed customer complaints with urgency and professionalism.

Financial Accountability & Cash Management: Handling U.S. government funds, processing bi-weekly payrolls, and paying crew members.

Documenting Transactions: Preparing financial reports, maintaining shipboard financial records, and processing vouchers.

Audit Compliance: Adhering to DoD financial regulations, passing mandatory DDO examinations, and safeguarding Personally Identifiable Information (PII).

Checking Processing: Submitting checks for deposit through the Over the Counter Channel Application (OTCNET).

Administrative Support: Assisting with personnel actions, managing official mail postage, and posting merit promotion

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed multimillion dollar facility
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
• Taught staff strategies for completing work and smoothly carrying out senior management directives

• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Demonstrated features of different floor options and overcame objections with knowledgeable responses.
• Discussed pricing, additional charges and payment plans during sales process.
• Followed up with customers to assess satisfaction, answer questions and resolve concerns.
• Maintained up-to-date knowledge of store sales, payment policies and security standards

• Interviewed policyholders to verify information and obtain additional details.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Proposed settlements for uncomplicated issues to resolve claims.
• Checked level and type of coverage and evaluated contracts.
• Processed and recorded new policies and claims

• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints