Brandon Fellon
Cockeysville,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Costas Inn
03.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Operations Manager
US Army
02.2016 - 02.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06.2024
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Attention to Detail
- Organization and Time Management
- Teamwork and Collaboration
Timeline
Manager
Costas Inn
03.2021 - Current
Operations Manager
US Army
02.2016 - 02.2024
Associate of Arts - General Studies
The Community College of Baltimore County
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