Brandon Gautier
South Burlington
Summary
Personable and dedicated professional with strong leadership and team motivation skills in retail. Deep understanding of retail operations, inventory management, and customer service principles. Proven experience in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management. Also, value my roles as a father, brother, son, and uncle, which fuel my drive for success in both personal and professional life.
Overview
11
11
years of professional experience
Work History
Store Manager
Lumber Liquidators
10.2024 - Current
- Resolved customer complaints for improved store reputation and loyalty.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Schedules for up to 4 employees; always 3-4 weeks out
- CMC; install management console, follow up with install quotes
- Building install quotes manually and with the SAP quote wizard
- NetSuite; used for all order and inventory purposes
- Trainer/teacher
- Forklift trainer certified
- Interview candidates for open positions
- Sales via face-to-face, phone, email, Microsoft teams
- Weekly conference calls
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Negotiated with Project Managers to introduce new products that matched consumer trends, keeping the store's offerings fresh and appealing.
Store manager
LL Flooring
10.2020 - 09.2024
- 4 wall report; reviewing profitability and areas of opportunity to increase margin
- Schedules for up to 5 employees; always 3-4 weeks out
- Open / closing responsibilities; 2-3 open-to-close shifts per week
- CRM; update open opportunities, follow up with hot leads, create a story with every order
- IMC; install management console, follow up with install quotes
- Building install quotes manually and with the SAP quote wizard
- SAP; using for all order and inventory purposes
- Training / teacher the SMART guide / sales journey
- Forklift trainer certified
- Interview candidates for open positions
- Sales via face-to-face, phone, email, Microsoft teams
- Weekly conference calls
- Customer obsessed
- Embrace diversity
- Arrive with integrity
- Seize opportunities
- Be resilient
- Own your outcome
Assistant Store Manager
Lumber Liquidators
10.2019 - 10.2020
- Forklift operator certified
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Product knowledge - All Hard surface flooring, tools & accessories, matching moldings/treads/trim, installation methods/tips & tricks
- Key holder / open & close responsibilities
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Perform weekly cycle counts / negative on-hand counts, and sample counts
- Build customer relationships through store interactions/ phone conversations/ email
- Truck unloading; unload pallets with a forklift, manually count/receive all material, tag accordingly, and put them away in the warehouse, Call the customers to let them know it is ready for pickup
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Schedule employees for warehouse and sales
- Conducted regular audits for accurate stock levels, reducing excess inventory.
Assistant Manager 2
Lumber liqudators
01.2018 - 11.2019
- Perform Cycle counts on a weekly basis
- Unload the weekly truck once with a forklift, make sure everything is in good condition and process a damage claim on all damage items
- Cash handling
- Cleanliness of warehouse
- Forklift checklist for daily maintenance
- Loading customers with flooring and accessories, double checking to make sure everything is correct
- Process returns
- Negative on hand counts
- Greet customers with my name and take them on the sales journey to find the flooring of their dreams
- Follow up calls with customers that took samples or have a quote in the system
- Daily check lists - Cleaning - back office / break room
- Mop showroom floors every night , clean bathroom
- Key holder
- Open and closing responsibilities
- Deposit cash / checks at the bank
- Handle customer issues with strategic care
SPS ( Sales & Product Specialist )
Lumber liqudators
11.2016 - 12.2017
- Perform Cycle counts on a weekly basis
- Unload the weekly truck once with a forklift, make sure everything is in good condition and process a damage claim on all damage items
- Cash handling
- Cleanliness of warehouse
- Forklift checklist for daily maintenance
- Loading customers with flooring and accessories, double checking to make sure everything is correct
- Process returns
- Negative on hand counts
- Greet customers with my name and take them on the sales journey to find the flooring of their dreams
- Follow up calls with customers that took samples or have a quote in the system
- Daily check lists - Cleaning - back office / break room
- Mop showroom floors every night , clean bathroom
Assistant Store Manager
Family Dollar
11.2015 - 11.2016
- Perform Cycle counts on a weekly basis
- Manually unload the truck twice per week, make sure everything is in good condition and process a damage claim on all damage items
- Front end supervisor, cashier when needed
- Perform cycle counts of tobacco products every night
- Open / closing responsibilities
- Cash drop deposits
- Key holder
- Negative on hand counts
- Set up plan-o-gram, adjust as needed
- Create schedule for employees
- Weekly conference calls, talk to DVP about progress in our store
- Daily check lists - Cleaning - back office / break room
- Mop floors every night , clean bathroom
Store Receiving Specialist
Babies 'R' Us
04.2014 - 10.2015
- Prepare online orders for customer who order online
- Schedule pick up date and confirm everything on order is being picked up to ensure a quality customer experience
- Cash register / Cashier shifts when the front end is understaffed
- Ask for credit card application and offer all batteries, accessories, and protection plans
- Process checks and returns when necessary
- Manually unloading the truck twice a week counting the stock and double checking for damage product and discrepancies
- Perform daily cycle counts and replenish items sold the day prior
- Perform daily negative on hand counts and correct the inventory to accurately reflect stock
- Part time Product Specialist - Baby Gear; Strollers, Car Seats, etc.
- Creating the schedule for warehouse employees to make sure there is enough staffing on truck days and displays remodels
- Sales ; customer relationships built through the baby registry
Education
Associate of Science - Business Management
CCV
Winooski, VTSkills
- Problem-solving
- Customer service management
- Customer relations
- Multitasking and organization
- Training and mentoring
- Operations management
Accomplishments
- 2021 Leader Circle Winner for Region 1 ( LL Flooring )
- 2023 Leader Circle Winner for Region 1 ( LL Flooring )
- 2021 Top Store Manager in Sales for Region 1
- 2022 Top Store Manager in Sales for Region 1
- 2023 Top Store Manager in Sales for Region 1
- $10million in Sales
Timeline
Store Manager
Lumber Liquidators
10.2024 - Current
Store manager
LL Flooring
10.2020 - 09.2024
Assistant Store Manager
Lumber Liquidators
10.2019 - 10.2020
Assistant Manager 2
Lumber liqudators
01.2018 - 11.2019
SPS ( Sales & Product Specialist )
Lumber liqudators
11.2016 - 12.2017
Assistant Store Manager
Family Dollar
11.2015 - 11.2016
Store Receiving Specialist
Babies 'R' Us
04.2014 - 10.2015
Associate of Science - Business Management
CCV
Similar Profiles
Rob KellerRob Keller
Store Manager at Lumber LiquidatorsStore Manager at Lumber Liquidators
CARLOS VALENTIN ACOSTACARLOS VALENTIN ACOSTA
Assistant Manager at Lumber LiquidatorsAssistant Manager at Lumber Liquidators
Robert Lombardi JrRobert Lombardi Jr
Assistant Manager at Lumber LiquidatorsAssistant Manager at Lumber Liquidators