Brandon Griffin
Lewisville
Summary
Detail-oriented Paralegal Specialist and business professional in managing complex loan portfolios, reviewing legal and financial documentation, resolving borrower inquiries, and ensuring compliance with federal regulations and agency procedures. Proven ability to perform loan closing activities, analyze loan documentation, draft professional correspondence, and manage high-volume caseloads while maintaining accuracy and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Senior Account Manager
ADP
Dallas, TX
09.2021 - Current
- Consulted clients in using ADP software by overcoming obstacles and responding to questions.
- Learned and offered ADP products and services to enhanced clients utilization executing payroll tasks.
- Developed strong client rapport by troubleshooting issues via virtual meetings, phone, email, and chat communication.
- 45 hours/week.
Service Desk Associate
COOPER FITNESS CENTER
Dallas, TX
02.2012 - Current
- Members first point of contact checking members into the club and answering questions related to fitness club programs.
- Completed point of sale transactions related to member programs and personal training classes.
- Build rapport with members by providing superior customer service and scheduling them into fitness classes.
- 5 hours/week
Paralegal Specialist
SMALL BUSINESS ADMINISTRATION
01.2020 - 01.2021
- Reviewed residential, business, and economic injury loan files associated with the survivors of COVID pandemic.
- Managed over $1M in loan portfolios executing loan closing duties.
- Served as liaison between attorney, advisors, and borrowers, answering inquiries regarding loan status, rates, and approvals.
- 60 hours/week
Client Collection Account Manager
OPTUM360 / QUEST DIAGNOSTICS
01.2017 - 01.2020
- Maximized account receivables by collecting average of $6M monthly by initiating client calls and drafting past due invoice letters.
- Supported Sales and Account Managers with client onboarding and pricing agreements.
- Slashed days sales outstanding (DSO) by 95% by actively collection on sales greater than 45 days.
- 45 hours/week.
Cash Application Specialist
MED FUSION
01.2016 - 01.2017
- Managed multiple client bank account receipts processing from ACH wires and lockboxes.
- Processed monthly write-offs, refunds, and adjustments.
- Improved cash transfers by eliminating 75 to 100 duplicate underpayments and overpayments daily.
- 40 hours/week
Discrepancy Analyst
PARALLON BUSINESS SOLUTIONS
01.2013 - 01.2016
- Performed as the lead in overseeing 20 employees month-end managed care projects.
- Processed payor financial contractual agreements on medical claims.
- Reviewed medical forms, coding, and contractual agreements in effort to adjudicate medical claims.
- 45 hours/week
Education
Masters in Business Administration -
University of Dallas
Dallas, TX12.2014
Bachelor of Arts - Media Communications
University of North Texas
Denton, TX08.2010
Associate of Arts - General Studies
Navarro College
Mexia, TX05.2008
Skills
Loan Review and Analysis; Portfolio Management; Loan Closing and Documentation; Legal Research and Documentation Review; Borrower Correspondence; Regulatory Compliance; Records Management; Microsoft Word, Excel, Outlook, and PowerPoint; Problem Resolution; Customer Service
Timeline
Senior Account Manager
ADP
09.2021 - Current
Paralegal Specialist
SMALL BUSINESS ADMINISTRATION
01.2020 - 01.2021
Client Collection Account Manager
OPTUM360 / QUEST DIAGNOSTICS
01.2017 - 01.2020
Cash Application Specialist
MED FUSION
01.2016 - 01.2017
Discrepancy Analyst
PARALLON BUSINESS SOLUTIONS
01.2013 - 01.2016
Service Desk Associate
COOPER FITNESS CENTER
02.2012 - Current
Masters in Business Administration -
University of Dallas
Bachelor of Arts - Media Communications
University of North Texas
Associate of Arts - General Studies
Navarro College