Brandon Hamilton
Johnson City,TN
Summary
Commercial collections professional with proven track record in managing accounts and resolving payment disputes. Valued for ability to foster team collaboration and deliver results in dynamic environment. Known for strong negotiation and communication skills.
Overview
9
9
years of professional experience
Work History
Commercial Collections Representative
Citibank
03.2023 - Current
- Enhanced customer relationships through effective negotiation of payment arrangements.
- Collaborated with sales teams to address customer billing disputes, promoting positive client relations.
- Reduced outstanding debts by diligently monitoring assigned accounts and implementing collection strategies.
- Kept company-sensitive documents secure.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Established credibility with clients through professional communication and an empathetic approach to difficult situations.
Customer Service Representative
Citibank
06.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fraud Analyst
Advanced Call Center Technologies LLC
10.2018 - 06.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to clients and company personnel.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Investigated cases of credit card fraud, which involved upwards of $5,000 per case
Material Handler
Home Shopping Network
08.2016 - 09.2018
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Demonstrated and applied product knowledge of company SKUs.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Operated equipment while observing standard safety procedures.
- Assembled and filled more than 20,000 shipments per day and prepared all shipping documentation
Education
Associate of Science - Accounting
Walters State Community College
Morristown, TN12.2024
High School Diploma -
David Crockett High School
Jonesborough, TN05.2006
Skills
- Procedure review
- Fraud detection
- Proficient in Microsoft Excel, Microsoft Office and Microsoft Power Point
- Data analysis
- Dispute Resolution
- Data Entry
- Problem-Solving
- Excellent Communication
- Debt recovery
- Payment processing
- Credit analysis
- Goal oriented
- Teamwork and collaboration
Education
true
Timeline
Commercial Collections Representative
Citibank
03.2023 - Current
Customer Service Representative
Citibank
06.2022 - 03.2023
Fraud Analyst
Advanced Call Center Technologies LLC
10.2018 - 06.2022
Material Handler
Home Shopping Network
08.2016 - 09.2018
High School Diploma -
David Crockett High School
Associate of Science - Accounting
Walters State Community College
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