Nicole Pilgrim
Smyrna,Georgia
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining payment processes at CoreLogic. Skilled in debt recovery and maintaining compliance with fair debt collection practices, demonstrating a goal-oriented approach and a pleasant telephone demeanor. Excelled in securing client payments and managing sensitive data, significantly contributing to operational efficiency and client trust.
Overview
25
25
years of professional experience
Work History
Commercial Collections Representative
Sequium Asset Solutions
01.2020 - 10.2022
- Established credibility with clients through professional communication and an empathetic approach to difficult situations.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Maintained compliance with federal and state collections regulations, protecting company reputation and minimizing legal risks.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Accounts Receivable Collections Specialist
CoreLogic
06.2009 - 12.2016
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Boosted customer satisfaction levels with clear communication regarding billing inquiries or discrepancies.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Administrative Executive
Air Force
04.1998 - 04.2008
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Arts - Communication Studies
University of Phoenix
Tempe, AZ01.2015
Skills
- Goal-Oriented
- Debt recovery
- Payment Processing
- Credit analysis
- Fair Debt Collections Practices
- Pleasant Telephone Demeanor
Timeline
Commercial Collections Representative
Sequium Asset Solutions
01.2020 - 10.2022
Accounts Receivable Collections Specialist
CoreLogic
06.2009 - 12.2016
Administrative Executive
Air Force
04.1998 - 04.2008
Bachelor of Arts - Communication Studies
University of Phoenix
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