Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Stephanie Bird

Late Stage Collections Expert
Syracuse,UT

Summary

Focused and driven individual with over 10 years of experience in business collections, consumer collections, negotiations, resolution, and customer service. Known for reliability, self-sufficiency, dedication, and minimal supervision. Confident in ability to make a significant impact within your company.

Overview

10
10
years of professional experience

Work History

Commercial Collections Representative

General Revenue Corporation
Mason, OH
10.2024 - 01.2025
  • Enhanced customer relationships through effective negotiation of payment arrangements.
  • Documented all collections activities in CRM systems, ensuring proper tracking and reporting of progress.
  • Reduced outstanding debts by diligently monitoring over 1000 assigned accounts and implementing collection strategies.
  • Supported team goals by contributing to monthly targets for successful debt recoveries.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Made at least 70 calls a day to ensure consistent contact on a daily basis.

Account Resolution Specialist

Bluevine Capital Inc
Cottonwood, UT
10.2023 - 05.2024
  • Resolved delinquent small business accounts.
  • Made over 60 outbound calls per day to interact with clients.
  • Managed over 20-25 inbound calls from clients daily.
  • Worked with debt settlement companies & negotiated balances.
  • Documented all actions performed and interactions with customers.
  • Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.

Negotiation Specialist

Discover Financial Services
West Valley City, UT
04.2017 - 06.2023
  • Resolved delinquent credit card accounts before charging off.
  • Received over 200 inbound and outbound calls through an automated dialing system to speak with customers.
  • Mentored new collections specialists
  • Held weekly team meetings to go over goals and updates
  • Followed all company policies and procedures to deliver quality work.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Collector II

Exeter Finance
Clearfield, Utah
04.2015 - 03.2017
  • Resolved delinquent auto loan accounts before being repossessed.
  • Received over 100 inbound and outbound calls through an automated dialing system to speak with customers.
  • Mentored new collections specialists.
  • Helped conduct weekly team meetings.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.

Education

High School Diploma -

Viewmont High School
Bountiful, UT

Skills

Communication

Problem-solving abilities

Organization skills

Debt recovery

Goal oriented

Skip tracing

Payment processing

Teamwork and collaboration

Time management

Payment management

Excellent communication

Professional ethics

Awards

  • Black Diamond Award, Received several times for being the #1 overall collector out of over 200 at Discover
  • Winter Winnings Award, Received 3 times from a drawing due to being in top 15% of stats, winning money and Jazz tickets with Discover
  • March Madness, Receiving over $1500 in gift cards for being the top performer during my first month with Discover

Timeline

Commercial Collections Representative

General Revenue Corporation
10.2024 - 01.2025

Account Resolution Specialist

Bluevine Capital Inc
10.2023 - 05.2024

Negotiation Specialist

Discover Financial Services
04.2017 - 06.2023

Collector II

Exeter Finance
04.2015 - 03.2017

High School Diploma -

Viewmont High School

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