Jacqueline Torres
Kingsport,TN
Summary
Accomplished Commercial Collections Representative and Master Stylist with a proven track record at Citi Bank and Admire Hair Studio. Excelled in debt recovery and client relationship management, enhancing customer satisfaction and exceeding collection targets. Demonstrates exceptional time management and negotiation skills, ensuring high team performance and efficient business operations.
Personable and attentive with strong problem-solving abilities and positive, upbeat attitude. Understanding of credit management principles and proficient in negotiation and conflict resolution. Dedicated to achieving optimal financial outcomes and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Commercial Collections Representative
Citi Bank
02.2024 - Current
- Kept company-sensitive documents secure.
- Streamlined workload by effectively prioritizing tasks and managing time efficiently.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Implemented effective skip tracing methods to locate hard-to-reach debtors, maximizing recovery opportunities.
Owner/Master Stylist
Admire Hair Studio
04.2013 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Consumer Collector
Citi Bank
07.2020 - 08.2021
- Enhanced customer relationships through empathetic communication, allowing for amicable resolutions to financial issues.
- Ensured client confidentiality while handling sensitive financial information in accordance with privacy guidelines and regulations.
- Upheld a professional demeanor even in challenging situations, fostering positive interactions with customers and maintaining company reputation.
- Reduced outstanding debt for the company by consistently following up on overdue payments from customers.
- Documented actions taken on account in system.
- Achieved monthly collection targets through proactive outreach, clear communication, and persuasive negotiation skills.
- Minimized losses by promptly identifying potential bankruptcies or other risks associated with non-payment scenarios.
- Evaluated clients'' financial situations, offering tailored solutions to help them fulfill their repayment obligations.
Education
No Degree - General
Purdue University
Hammond, INCosmetology Lisence - Cosmetology
Jenny Lea Academy
Johnson City, TN04-2013
Skills
- Goal oriented
- Debt recovery
- Payment processing
- Credit analysis
- Time management
- Teamwork
- Attention to detail
- Clear communication
- Active listening
- Payment scheduling
- Negotiation and resolution
- Goal setting
- Professionalism
Languages
Spanish
Professional Working
Timeline
Commercial Collections Representative
Citi Bank
02.2024 - Current
Consumer Collector
Citi Bank
07.2020 - 08.2021
Owner/Master Stylist
Admire Hair Studio
04.2013 - 02.2024
No Degree - General
Purdue University
Cosmetology Lisence - Cosmetology
Jenny Lea Academy
Similar Profiles
Luz LopezLuz Lopez
KYC Operations Assoc Analyst at Citi BankKYC Operations Assoc Analyst at Citi Bank
Iris GonzalezIris Gonzalez
Fraud Specialist at Citi BankFraud Specialist at Citi Bank
Ron PierceRon Pierce
Escalation Specialist at Citi BankEscalation Specialist at Citi Bank