Brandon Herring

• Monitored security systems and maintained a safe environment for staff and visitors.
• Responded to incidents and emergencies, ensuring prompt resolution and reporting.
• Facilitated high-quality customer service interactions with patients to enhance satisfaction.
• Collaborated with team members to enhance security protocols and procedures.
• Conducted assessments of customer needs while promoting safety awareness initiatives.
• Identified and resolved weaknesses in workplace processes by creating effective solutions and implementing necessary training initiatives.

Oversaw allocation of 300+ weekly labor hours for a multi-officer security team.

Managed scheduling processes to guarantee full post coverage compliance and enhance team productivity.

Executed and documented disciplinary measures to uphold corporate standards.

Collaborated with operations leadership to resolve staffing shortages and enhance performance metrics.

Ensured operational continuity during periods of high turnover.

Facilitated performance coaching sessions and implemented corrective action discussions.

Implemented and maintained compliance with client-specific security protocols to safeguard sensitive information.

• Led security team and contributed to on-call shifts.
• Held routine and surprise drills to keep help security team members practice response plans.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Recorded required data for incident reports and files.
• Provided security team leadership and contributed to on-call duties.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.

• Tracked delivery records with manifests using smartphones for customer signatures.
• Inspected vehicle daily and reported issues to schedule maintenance and repairs.
• Answered customer questions on courier features of service, keeping customers informed about company and services.
• Logged package delivery time in system for proof of delivery and to close orders.

• Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Cleaned tables and chairs to prepare dining area for next customers.