Brandon Johnston
TULSA,OK
Summary
Driven Customer Service Associate with proven expertise in problem resolution and customer satisfaction, honed at Launch Car Wash and Okie Express among other customer service jobs. Excelled in employee management and product knowledge, achieving positive feedback through professional complaint handling. Skilled in POS system operation, showcasing a blend of technical proficiency and exceptional interpersonal abilities. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Launch Car Wash
05.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Customer Service Associate
Okie Express Car Wash
04.2023 - 03.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured vehicle and customer safety while in the wash.
- I was an effective team lead as well, managed and helped train other employees.
Education
High School Diploma -
Glenpool High School
Glenpool, OK05.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Employee Management
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Guest Services
- Stock replenishment
- POS System Operation
- Sales closing
- Inventory Control
Timeline
Customer Service Associate
Launch Car Wash
05.2024 - 08.2024
Customer Service Associate
Okie Express Car Wash
04.2023 - 03.2024
High School Diploma -
Glenpool High School
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