Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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BRANDON KELLY

635 Lincoln St. Cumberland,MD

Summary

Dedicated and experienced Service Advisor aspiring to gain the position of Operations Manager. Prepared to exhibit strong leadership, exceptional customer service and proven ability mediating conflict. Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TRUCK CARE SERVICE ADVISOR

Loves Travel Stop
Cumberland, MD
06.2019 - Current
  • Greet customers and address their needs in a professional manner.
  • Be a liaison between customer and service technicians/mechanics to decipher needed repairs on vehicles.
  • Provide customers with recommended repairs along with costs and detailed explanations of repairs.
  • Oversee shop workflow.
  • Ensure truck care employees follow all safety protocols/procedures.
  • Increase sales with customers by up-selling products and making follow-up phone calls and emails to customers to increase customer retention and order quantities
  • Use knowledge of services to recommend additional products and offerings to customers.

Volunteer Firefighter

BALTIMORE PIKE VOLUNTEER FIRE DEPARTMENT
CUMBERLAND, MD
09.2014 - Current
  • Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Interacted professionally with victims, witnesses and other personnel associated with an incident.
  • Educated public on ways to prevent fires and fire damage.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Participated in regular drills and training sessions to keep skills up-to-date.
  • Inspected and maintained firefighting gear to ensure proper functioning.

Mechanic

Allegany Motor and pump
Cumberland, MD
06.2016 - 04.2019
  • Discussed concerns with customers and performed diagnostic tests to determine repairs needed.
  • Assembled, maintained, and repaired many kinds of AC and DC motors and pumps.
  • Rewind electric motors.
  • Rebuild gearboxes.
  • Serviced air compressors.
  • Maintained stocks of parts.
  • Efficiently ran a forklift and other heavy machinery.
  • Worked overtime to meet customer deadlines for repairs as needed.
  • Updated knowledge about various electric motor equipment and its mechanisms.
  • Documented repairs required, parts that were used, and amount of labor.
  • Ability to understand electrical schematic drawings to assist with repairs correctly and safely.

Education

Fire Officer I, Fire Officer II - Fire Officer I, Fire Officer II

Fire & Rescue Institute University of Maryland
Cumberland
05-2017

GED -

Alvin Community College
Alvin, TX
04-2004

Skills

  • Customer Service
  • Computer Skills
  • Service Recommendations
  • Workflow Management
  • Excellent Communication
  • Mechanical Aptitude
  • Strong Work Ethic
  • Leadership
  • Problem-solving
  • Time-management

Affiliations

  • Volunteer Firefighter since 2014
  • Fire Police- Allegany County Sheriff's Department
  • Assistant Youth Baseball Coach

Accomplishments

Chiefs Award Baltimore Pike Volunteer Fire Department

Heart of Loves Bronze Award

Golden Heart of Loves Award

Certification

Service Advisor RTS Program- 2023

CPR, BLS, and First Aide Certified

References

Rob Prunty

540-450-6315

James Meniteli

304-282-1061

Zack Kline

814-617-0708

Timeline

TRUCK CARE SERVICE ADVISOR

Loves Travel Stop
06.2019 - Current

Mechanic

Allegany Motor and pump
06.2016 - 04.2019

Volunteer Firefighter

BALTIMORE PIKE VOLUNTEER FIRE DEPARTMENT
09.2014 - Current

Fire Officer I, Fire Officer II - Fire Officer I, Fire Officer II

Fire & Rescue Institute University of Maryland

GED -

Alvin Community College

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