Desiree Cross
Sebastian
Summary
Dedicated professional with strong customer service skills and a proven track record in training and team collaboration. Committed to enhancing customer experiences and ensuring operational efficiency.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
Work History
Cashier
Family Dollar
Sebastian, FL
09.2025 - Current
- Processed customer transactions efficiently using cash register systems.
- Assisted customers with inquiries, demonstrating strong product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled returns and exchanges following store policies to ensure customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Housekeeping Supervisor
Best Western Hotel
Sebastian, FL
08.2024 - 01.2025
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Conducted inspections of guest rooms and common areas to maintain quality standards.
- Managed inventory of cleaning supplies, ensuring timely restocking and efficient use.
Customer Service Representative
Winndixiecorp
Sebastian, FL
09.2024 - 01.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Maintained knowledge of store promotions and product offerings to enhance customer experience.
- Collaborated with team members to improve service delivery and streamline workflows.
- Trained new staff on customer service protocols and operational procedures for consistency.
Cashier
Dunkin' Donuts
Sebastian, FL
03.2018 - 10.2023
- Collaborated with team members to manage inventory levels and restock merchandise.
- Supported promotional activities by setting up displays and signage as directed.
- Developed familiarity with loss prevention techniques to minimize shrinkage risks.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Bristol Central High School
Bristol, CTSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Professionalism and courtesy
Timeline
Cashier
Family Dollar
09.2025 - Current
Customer Service Representative
Winndixiecorp
09.2024 - 01.2025
Housekeeping Supervisor
Best Western Hotel
08.2024 - 01.2025
Cashier
Dunkin' Donuts
03.2018 - 10.2023
High School Diploma -
Bristol Central High School