Danielle Thomas
Saint Petersburg,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Regional Manager
Tropical Smoothie Cafe
02.2019 - 06.2023
- Oversaw 8 Cafes
- Responsible for hiring, training all General Mangers and overseeing daily operations at each cafe
- Monitoring sales growth and cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met
- Maintains and exceeds customer expectations to build brand loyalty
- Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards
- Communicates and stays updated on all marketing and promotional materials
- Executes marketing and sales programs, following appropriate guidelines
- Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns
- Responsible for labor, food cost, monitor cameras, uniform policy, temp logs, inventory, payroll, repairs, schedules, caterings, ensuring managers met all deadlines for reports, budgeting and cash management, handling customer complaints and ensuring cafes were stocked with product at all times.
Office Manager
Circuit Works Electronics
09.2008 - 02.2019
- Responsible for all office duties, including answering phones, emails, packing slips, customer inquiries, complaints, quotes and bids, lining up new business, parts and inventory, collecting unpaid invoices, used quickbooks to balance checkbook, complete invoices, pay al bills, run payroll and work with accountant
- Helped out completing orders as necessary.
Assistant Manager
GC Services
07.2005 - 08.2008
- Working in defaulted student loans, contract to buy the Department of Education
- Screened and hired representatives for all departments responsible for attrition of all employees
- Coached mentored and developed up the top 24 representatives for manager trainees and two unit managers to develop their skills and abilities, improving performance, as well as assisting the department in obtaining their goals on a monthly basis
- I successfully ran the pre-garnishment department and the programs department averaging 162.75% of my goals I developed and implemented a strong workflow and all department procedures
- Responsible for inventory, setting goals, creating standard operating procedures, training and bonuses
- In charge of defaulted borrowers, who entered repayment program to get their loans out of default, obtained all agreement paperwork required for the new lenders
- Insured Bowers made all require payments on time each month prepared, required information for account to go to the new lender.
Director of Training and Development
Xanthus Higher Education Loan Program
07.2003 - 07.2005
- Recruited by the company's top executive as a senior account executive was awarded top funded representative within the first four months
- Promoted to team leader, and shortly there after advance to the training department
- Manage sales representatives during the first 2 to 3 weeks of employment, which are the most critical
- Assisted in growing in Company from 15 employees to over 150 employees
- Center Colorado to train an aid in the start up of the satellite office
- Attend a job fairs to recruit new employees to the company, attended 102nd Florida osteopathic medical association convention to establish relationships with numerous schools as well as provide information to students and graduates to system a student loan consolidation.
Education
High school diploma -
Osceola High School
Seminole, FL05.1999
Skills
- Food Service
- Cash Handling
- Food Preparation
- Cashiering
- Management (10 years)
- Office Management
- Budgeting
- Marketing
- Recruiting
- Strategic Planning
- Profit & Loss
- Sales Management
Certification
ServSafe
Timeline
Regional Manager
Tropical Smoothie Cafe
02.2019 - 06.2023
Office Manager
Circuit Works Electronics
09.2008 - 02.2019
Assistant Manager
GC Services
07.2005 - 08.2008
Director of Training and Development
Xanthus Higher Education Loan Program
07.2003 - 07.2005
High school diploma -
Osceola High School