Brandon Lockett
Alpharetta
Summary
Delivered exceptional customer support by actively listening to needs and articulating product benefits, ensuring value-added solutions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hanger / SPS
Hybrid
11.2024 - 12.2025
- Collaborate with the drop ship team and cross-functional departments to proactively notify customers of back orders and product delays, ensuring transparency and customer satisfaction
- Liaise with vendors to confirm order details, resolve discrepancies, and obtain accurate shipping timelines
- Manage and review daily reports to identify delivery issues and communicate updates to customers via email
- Effectively escalate issues and communicate resolutions to Customer Service Account Representatives
- Provide backup support for front desk operations and assist with special projects to improve service efficiency
Customer Service Representative
Magnolia Distributing
Hybrid
07.2022 - 03.2023
- Managed a high volume of inbound and outbound calls (99+ daily) while maintaining service quality
- Resolved customer escalations, authorized credits and refunds, and adjusted policies as needed
- Accurately documented customer interactions, inquiries, and transactions
- Collaborated with internal teams to address order issues and improve customer experience
RBC Support Technician
Immucor
07.2022 - 03.2023
- Performed equipment setup, operation, resupply, documentation, cleaning, and minor preventive maintenance in compliance with safety standards
- Maintained accurate and legible documentation within established procedures and time frames
- Managed inventory by moving, storing, and tracking supplies according to departmental requirements
Foreman
Quality Home Improvement
06.2015 - 01.2022
- Led full residential remodeling projects including bathrooms, kitchens, foyers, hallways, and basements
- Oversaw demolition, framing, installations, and finishing carpentry
- Installed plumbing and electrical fixtures, cabinetry, drywall, tile, paint, and trim
- Coordinated work to ensure quality standards, timelines, and customer expectations were met
Collections Agent (Remote)
STB Distributors
Remote
01.2013 - 05.2015
- Managed collections through effective communication and negotiation techniques.
- Resolved customer inquiries and disputes, ensuring timely follow-up on outstanding accounts.
- Developed strategies to reduce delinquency rates while maintaining customer relationships.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
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Lincoln University
High School Diploma -
Stephenson High School
Stone Mountain, GASkills
Order processing
Conflict resolution
Quality assurance
Call handling strategies
Product knowledge
Time management
Customer service
Active listening
Critical thinking
Timeline
Customer Service Representative
Hanger / SPS
11.2024 - 12.2025
Customer Service Representative
Magnolia Distributing
07.2022 - 03.2023
RBC Support Technician
Immucor
07.2022 - 03.2023
Foreman
Quality Home Improvement
06.2015 - 01.2022
Collections Agent (Remote)
STB Distributors
01.2013 - 05.2015
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Lincoln University
High School Diploma -
Stephenson High School