Brandon Mack
Houston,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Store associate
Food-lion
09.2023 - 02.2024
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Will help with make ready’s and assist the maintenance department at all times.
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Demonstrates the ability to Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- The ability to Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
- The ability to Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Demonstrates the ability to Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Ability To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
- Capability to lift heavy objects safely
Team Member
Whataburger
Houston, TX
12.2021 - 08.2023
- Provide Whataburger-quality service to all customers
- Demonstrate the ability to accurately explain the “Whataburger Difference” to customers
- Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions
- Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage
- Ensure all products are stocked, maintained, and prepared according to Whataburger quality standards
- Maintain a clean, safe working environment
- Properly stock inventory using First-In/First-Out (FIFO)
- Clean the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units
- Achieve certification at the specific stations associated with a position, as well as cleaning and sanitation procedures
- Demonstrate fiscal responsibility with all Company assets by following company cash handling policies
- Demonstrate ability to be a “team player” by contributing to the team’s success and communicating effectively with other team members
- Assume additional responsibilities as assigned
Education
High School Diploma -
Sharpstown High school
Houston, TX06.2022
Skills
- Organization
- Time management
- Team work
- Customer Service
- Cash Handling Accuracy
- Team Collaboration
- Active listening techniques
- Flexible Schedule Adaptability
Timeline
Store associate
Food-lion
09.2023 - 02.2024
Team Member
Whataburger
12.2021 - 08.2023
High School Diploma -
Sharpstown High school