Brandon Maguino
Easton,PA
Summary
Seasoned professional with a robust background in customer relations and staff management, notably at El Chasqui Peruvian & Colombian Restaurant. Excelled in enhancing customer satisfaction, leveraging exceptional customer service and safety skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
El Chasqui Peruvian & Colombian Restaurant
08.2010 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Driver
Uber
06.2019 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Education
Associate of Arts - Secondary Education
Northampton Community College
Bethlehem, PA12.2023
High School Diploma -
Easton Area High School
Easton, PA06.2016
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver
Uber
06.2019 - Current
Assistant Manager
El Chasqui Peruvian & Colombian Restaurant
08.2010 - 08.2018
Associate of Arts - Secondary Education
Northampton Community College
High School Diploma -
Easton Area High School
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