Brandon Maltba
Lenoir,NC
Summary
Dedicated retail professional with over 15 years in enhancing operations and customer experiences. Proven track record in managing staff training and implementing strategic plans to optimize store performance. Committed to fostering a team-oriented environment that drives sales and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Director of Retail Operations
D&H Marketing
Hickory, North Carolina
01.2024 - Current
- Directed daily retail operations across multiple locations to streamline processes and improve service delivery.
- Developed strategic plans for optimizing store layouts to improve customer experience.
- Managed staff training programs to boost customer satisfaction and operational effectiveness.
- Evaluated existing processes and procedures to implement improvements.
- Facilitated regular team meetings to enhance communication and address operational challenges.
- Developed partnerships with external organizations to penetrate untapped markets and increase brand visibility.
Business Manager
D&H Marketing
Hickory, North Carolina
01.2022 - Current
- Developed strategies to identify and pursue new business opportunities.
- Conducted market research to identify and qualify potential sales leads.
- Collaborated with manufacturers to secure product placements in retail stores.
STARS Mini Set Team Captain-Planogram Merchandiser
Merchants Distributors Inc
Hickory, NC
05.2019 - 12.2021
- Collaborated with Category Management team to develop effective planograms.
- Directed daily merchandising activities to meet established goals.
- Trained, coached, and developed new STARS Captains for enhanced team performance.
- Communicate with department supervisors and managers to establish objectives.
HBC/GM Specialist
Merchants Distributors Inc
Hickory, NC
09.2009 - 05.2019
- Trained and managed employees, resulting in improved HBC/GM sales performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coached and developed 2 candidates, leading to their promotion to HBC/GM Specialist.
- Organized food show to highlight new HBC/GM items, enhancing product visibility.
Warehouse Selector
Merchants Distributors Inc
Hickory, NC
09.2004 - 09.2009
- Picked products from designated locations and transferred to processing areas, ensuring timely order fulfillment.
- Operated forklifts, pallet jacks, and hand trucks to efficiently move items throughout facility.
- Loaded trucks for delivery using forklifts, pallet jacks, and hand trucks, optimizing loading processes.
Education
Business Administration
Caldwell Community College And Technical Institute
Hudson, NCSkills
- 15 years of Customer Service/Retail/Merchandising experience
- Project planning
- Self-motivated
- Organized
- Team mentalitiy
- Staff training
- Profit maximization
- Workforce scheduling
Experience
["Order Fillers, Wholesale and Retail Sales"],[],[]
Timeline
Director of Retail Operations
D&H Marketing
01.2024 - Current
Business Manager
D&H Marketing
01.2022 - Current
STARS Mini Set Team Captain-Planogram Merchandiser
Merchants Distributors Inc
05.2019 - 12.2021
HBC/GM Specialist
Merchants Distributors Inc
09.2009 - 05.2019
Warehouse Selector
Merchants Distributors Inc
09.2004 - 09.2009
Business Administration
Caldwell Community College And Technical Institute