Brandon Mejia
Pflugerville,TX
Summary
Dynamic Assistant Manager at Sweetwater Home Services with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and money handling, I fostered a collaborative team environment, driving consistent sales growth and generating repeat business through exceptional service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sweetwater Home Services
Austin, TX
06.2022 - Current
- Managed daily operations to enhance team efficiency and service delivery.
- Coordinated scheduling of service appointments, ensuring optimal resource allocation and customer satisfaction.
- Supported training initiatives for new staff.
- Addressed customer inquiries and resolved issues promptly, enhancing overall client experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Telemarketer
Sweetwater Home Services
Austin, TX
06.2017 - 06.2022
- Conducted outbound calls to promote products and services, achieving consistent engagement with potential customers.
- Developed scripts for calls, enhancing communication strategies and improving response rates.
- Analyzed customer feedback to refine approaches and enhance satisfaction levels.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Informed current and prospective customers of promotions and new or upgraded products.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
Skills
- Excellent customer service
- Problem-solver
- Great time management
- Customer relations
- Customer rapport
- Multitasking
- Bilingual (Spanish/English)
Timeline
Assistant Manager
Sweetwater Home Services
06.2022 - Current
Telemarketer
Sweetwater Home Services
06.2017 - 06.2022