Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Michaud

Medina,NY

Summary

Dynamic Road Service Technician with extensive experience at Ditch Witch Mid States, specializing in diesel engine maintenance and schedule management. Proven track record in emergency roadside assistance and effective team collaboration, ensuring timely service delivery. Skilled in welding and fluid changes, consistently enhancing operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Road Service Technician

Ditch Witch Mid States
01.2018 - 04.2025
  • Conducted vehicle inspections to identify mechanical issues and service needs.
  • Assisted in emergency roadside assistance, providing support to customers with service issues.
  • Learned operation of diagnostic tools and equipment for accurate assessments.
  • Collaborated with team members to ensure timely response to service calls.
  • Scheduled all service calls for myself including all shop work.
  • Completed all service work orders for billing
  • Managed parts sales and assisted with sales and new equipment set up

Road Service Technician

Empire Tractor
11.2014 - 01.2018
  • Hired part-time while in boces diesel program, after graduation hired on full time.
  • Worked as shop technician until 2016 when i became a road service technician.
  • 2017 became shop service manager and was in charge of all schedule's for all service tech's and contacting customers.

Education

Medina Central School
Medina, NY
01-2014

Skills

  • Diesel engine maintenance
  • Welding
  • Fluid changes
  • Powertrain systems
  • Schedule management

Timeline

Road Service Technician

Ditch Witch Mid States
01.2018 - 04.2025

Road Service Technician

Empire Tractor
11.2014 - 01.2018

Medina Central School

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