Brandon Montanez
New York,NY
Summary
Compassionate and dedicated professional with experience at Breaking Ground, skilled in patient care and emotional support. Proven ability to enhance resident well-being through personalized care plans and effective communication. Bilingual and CPR certified, I foster a welcoming environment that promotes safety and social interaction among residents.
Overview
8
8
years of professional experience
Work History
Residential Aide
Breaking Ground
New York, NY
01.2024 - Current
- Assisted residents with daily living activities and personal care needs.
- Monitored resident safety and well-being through regular check-ins and assessments.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Facilitated recreational activities to promote social interaction among residents.
- Maintained accurate documentation of resident progress and incidents in compliance with regulations.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Front Desk Receptionist
Lenox Hill Radiology
New York, NY
03.2021 - 01.2024
- Greeted and assisted patients upon arrival, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments using electronic health record system, optimizing patient flow.
- Processed patient registrations and insurance verifications accurately and promptly.
- Maintained organized front desk area, enhancing operational efficiency and professionalism.
- Collaborated with medical staff to ensure seamless communication regarding patient needs.
- Handled patient inquiries, providing information about services and procedures clearly.
- Implemented office procedures that improved response times for patient requests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate Manager
Mpb Camera
New York, NY
01.2018 - 03.2021
- Oversaw daily sales operations to ensure optimal customer service and satisfaction.
- Trained and mentored new sales associates to enhance team performance and product knowledge.
- Analyzed sales data to identify trends and develop strategies for inventory management.
- Implemented promotional campaigns to drive traffic and increase overall store revenue.
- Monitored competitive landscape to adjust pricing strategies effectively, ensuring market competitiveness.
- Led team meetings to share best practices, fostering a collaborative environment for continuous improvement.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed training materials focused on product features, enhancing staff confidence in customer interactions.
Education
High School Diploma -
Thurgood Marshall Academy
New York, NY06.2017
Skills
- Patient care
- Safety awareness
- Professional boundaries
- Emotional support
- CPR and first aid certification
- Bilingual in language
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Residential Aide
Breaking Ground
01.2024 - Current
Front Desk Receptionist
Lenox Hill Radiology
03.2021 - 01.2024
Sales Associate Manager
Mpb Camera
01.2018 - 03.2021
High School Diploma -
Thurgood Marshall Academy