Performance-oriented Sales Leader offering exceptional record of achievement over Number-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Director of Sales and Operations
Orangetheory Fitness
Baton Rouge, LA
12.2022 - Current
Hosted regional quarterly workshops, implementing different processes and strategies driving acquisition improvement
Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives.
Multi-Unit General Manager
Orangetheory Fitness
Baton Rouge, LA
01.2021 - 12.2022
Managed and developed day-to-day operations across Orangetheory studios in the Baton Rouge Metropolitan Area
Member of the pilot team responsible for restructuring the LA-01 region for the implementation of EOS (Entrepreneurial Operating System)
Developed and trained a team of studio level management (studio managers, head coaches, etc.) responsible for extraordinary customer service, salesmanship, and leadership
Developed a close working relationship with LA-01 Area Rep and Regional Directors to implement studio proficiency
Developed studio sales and operational procedures (Sales processes, member referral programs, business-to-business marketing) that were implemented throughout the LA-01 Region.
Studio Manager
Orangetheory Fitness
12.2019 - 08.2020
Managed and developed day-to-day operations with 900 members grossing over $1.25M
Developed and executed a lead management program generating over $70k in new membership sales
Oversaw training and development of a team of Sales Associates responsible for extraordinary customer service and salesmanship
Developed a close working relationship with coaches and regional manager to implement studio proficiency
Developed studio operating procedures (scheduling, cleaning procedures, safety protocol) which were implemented by all studios within the region
Responsible for handling member account issues/adjustments.
Senior Sales Associate
Orangetheory Fitness
04.2019 - 11.2019
Key Metrics: $63,000 in Membership Sales April-November 2019 and 84% member retention rate
Implemented maintenance checklist to assure all facility equipment were functioning properly
Processed member account terminations, suspensions, and refunds.
Assistant Manager
Airport Operations Fall Line Events, Ltd.
06.2016 - 03.2019
Coordinated the transport for 5,000+ arriving guests and production crew in project locations for high profile events including the 2018 Winter Olympics, Super Bowl LI + LII, 2016 MTV Europe Music Awards, and 2016 Summer Olympics
Managed Terminal 1 team of Venue Logistics Coordinators responsible for directing arriving crew and guests to their accommodation transport
Managed a team of Venue Logistics Coordinator responsible for customer experience upon client's arrival
Scheduled daily transport with a third-party car/bus service
Responsible for all airport operations for arriving guests through the duration of the project including lost luggage, delayed flights, and miscellaneous mishaps
Implemented a system of 'rendezvous' points to cut cost on car/bus service.
Production Assistant
Frosty Factory of America, Inc.
12.2011 - 02.2017
Electrical Technician on an assembly line responsible for prefab, assembly, and testing.
Education
Bachelor's Of Science - Economics
Louisiana Tech University
2015
Skills
Sales Presentations
Key Account Management
Operations Management
Sales Training
Staff Development
Revenue Growth
Territory Management
Sales Leadership
References
Sami Elliot, Regional Manager, Orangetheory, (931) 896-6096
Vanessa Harris, Head Coach, Orangetheory, (907) 715-5565
Stan Strickland, Airport Manager, Fall Line Events, (501) 676-8890
Cindy Ellis, Production Manager, Frosty Factory of America, Inc., (870) 784-0775
Certification
Regional Sales and Operations, Orangetheory Fitness - May 2022
Group Fitness Instructor, American Council on Exercise (ACE) - August 2022
Adult and Pediatric CPR and AED, ResusciTech - August 2022
OTFit Certificate Program, Orangetheory Fitness - August 2022