Brandon Norton
Brinks Incorpated
Herndon,VA
5
years of professional experience
Results-driven Route Manager with a strong focus on route optimization, staff training, and customer service. Proven ability to implement process improvements that enhance operational efficiency and reduce costs.
Work History
Route Manager
3 Years 3 Months- Managed daily route operations to ensure timely delivery and adherence to safety protocols.
- Oversaw training and development of team members, fostering a culture of efficiency and accountability.
- Implemented process improvements that enhanced route optimization and reduced operational costs.
- Coordinated logistics for multiple routes, ensuring compliance with regulatory requirements and service standards.
- Monitoring performance and implementing daily action plans for operational improvement which include labor, fuel, and equipment.
- Enforcing all security and safety protocols to all employees.
- Address disciplinary issues and performance improvement plans when necessary.
- Resolve customer complaints and issues promptly.
- Oversee daily fleet inspections and conduct monthly meetings to address operational improvement and issues.
Route Coordinator
1 Year 1 Month- Coordinated daily routing schedules to optimize delivery efficiency and minimize downtime.
- Monitored vehicle performance and compliance with safety regulations to ensure operational integrity.
- Trained new team members on routing protocols and software systems for seamless integration.
- Analyzed route data to identify trends and implement process improvements for better resource allocation.
- Collaborated with cross-functional teams to resolve delivery issues and enhance customer satisfaction.
- Increased on-time delivery rates through continuous monitoring of key metrics and proactive problem-solving techniques.
Armed Messenger
1 Year- Ensured safe transport of valuables, adhering to strict security protocols and guidelines.
- Conducted regular vehicle inspections, maintaining operational readiness and safety compliance.
- Collaborated with team members to optimize routing for timely deliveries and pick-ups.
- Trained new personnel on safety practices and operational procedures for armed transportation.
- Monitored surveillance equipment to detect potential security threats during transit.
- Developed efficient loading techniques, reducing time spent preparing vehicles for routes.
Education
Bachelor of Arts - Criminology
Skills
Route coordination
Route scheduling
Schedule management
Staff training
Routing logistics
Customer service
Problem-solving abilities
Analytical thinking
Attention to detail
Multitasking
Excellent communication
Data analysis
Timeline
Route Manager
Brinks Incorpated
05.2023 - CurrentRead More
Route Coordinator
Brinks Incorpated
04.2022 - 05.2023Read More
Armed Messenger
Brinks Incorpated
03.2021 - 03.2022Read More
George Mason University
Bachelor of Arts from Criminology
Read More