Brandon Orellana
Hawthorne,CA
Summary
Dynamic Passenger Service Agent with a proven track record at Airport Terminal Management, excelling in customer service and baggage handling. Recognized for enhancing passenger experiences through effective communication and strong organizational skills, ensuring timely departures and high satisfaction levels. Adaptable and efficient under pressure, consistently resolving inquiries and issues.
Overview
13
13
years of professional experience
Work History
Passenger Service Agent
Airport Terminal Management
LAX ( Los Angelos International Airport)
12.2025 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided information about flight schedules, gate changes, and airline policies.
- Coordinated boarding processes to ensure timely departures and passenger satisfaction.
- Addressed passenger inquiries and resolved issues to enhance travel experience.
- Adapted quickly to changing environments and worked effectively under pressure.
Front Desk Receptionist
El Camino Veterans Center
Torrance, CA
01.2018 - 03.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and appointments using electronic management systems.
- Assisted in coordinating events and activities for veterans, enhancing community engagement.
Wheeled Vehicle Mechanic (91B)
United States Army
Fort Campbell North, KY
09.2012 - 06.2017
- Diagnosed and repaired mechanical issues in wheeled vehicles, ensuring operational readiness.
- Conducted routine inspections and preventive maintenance on various military vehicles.
- Utilized diagnostic tools and equipment to troubleshoot complex mechanical systems efficiently.
- Assisted in training junior mechanics on repair techniques and safety procedures.
Education
Associate of Science - Machining Certification
NTMA (Machinist Career College)
Santa Fe Springs, CA02.2025
Associate of Science - General Studies
El Camino College
Torrance, CA06.2019
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
Timeline
Passenger Service Agent
Airport Terminal Management
12.2025 - Current
Front Desk Receptionist
El Camino Veterans Center
01.2018 - 03.2020
Wheeled Vehicle Mechanic (91B)
United States Army
09.2012 - 06.2017
Associate of Science - Machining Certification
NTMA (Machinist Career College)
Associate of Science - General Studies
El Camino College