Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Patterson

Hackensack

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, and social engineering.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

H&r Block
01.2024 - Current

Helping people book appointments, as well as guiding them to their needed tax professional.


Organizing the day, for future clients, and also helping them with their goals for the future, being one on one with them as much as possible.


Helping the Customer with they're payments, or deposits, and tending to their more personal needs related to tax information, helping them feel less awkward talking to their tax professional

Assistant Manager

Daegu Chicken
11.2022 - 03.2023
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Associate

Target
01.2021 - 03.2023
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Certification - Security And Protective Services

Sora
40 Wood Ave, Secaucus, NJ 07094

Associate of Arts - Sound Engineering

Bergen Community College
Paramus, NJ
07.2026

Skills

  • Database Management
  • Quality Control
  • Stock management
  • Document and Records Management

Certification

Sora Unarmed Security.


Timeline

Customer Service Representative

H&r Block
01.2024 - Current

Assistant Manager

Daegu Chicken
11.2022 - 03.2023

Sales Associate

Target
01.2021 - 03.2023

Certification - Security And Protective Services

Sora

Associate of Arts - Sound Engineering

Bergen Community College
Brandon Patterson