Brandon Pocchio
Jasper,Georgia
Summary
Dedicated Mercer University Graduate, English major, and Technical Communications minor currently continuing his study into Technical Communication and writing as a Technical Communications Management Master's student at Mercer University. Exhibits diverse skills in management, teaching, communication, interactions with people, and has an interest in continuing to develop those and many more skills through higher education, real world experience, and a variety of different opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Samsonite
09.2024 - Current
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Utilized product information and sampling to educate customers and assist in product selections.
Digital Communications Intern
Mercer University English Department
01.2023 - 05.2024
- Piloted this role as the first one to possess it in the department
- Established a digital advertising network for the department that expanded event planning and outreach efforts
- Led a group of peers in further development of advertising network's capabilities
- Communicated with professors across the English, Creative Writing, and Engineering departments in order to help build cohort and strengthen professional relationships while also accomplishing cross-academic tasks and organize campus-wide events
Bear Force
Mercer University Center
08.2020 - 05.2024
- Assisted in training new employees in operational standards and procedures of running the Mercer University Center
- Established positive rapport with customers to increase retainability and satisfaction
- Supported a diverse based of customers and fulfilled their needs through cooperation with coworkers of many different backgrounds
Sales Associate/Keyholder
Book Warehouse of America
06.2021 - 01.2023
- Learned to cater to a variety of customers in order to best communicate with them
- Managed entire business for multiple hours on end by myself as a keyholder including sales, upkeep, cash management, customer service, and closing down for the day
- Maintained high customer service standards in high-volume, fast-paced environments
- Helped guide customers through a variety of problems in order to help bring in sales and maintain high customer satisfaction
Creekview Yearbook Business Manager
Creekview High School
08.2019 - 05.2020
- Created, managed, and mentored a group of students in the selling and creation of yearbook ads
- Contacted and worked with with local businesses in order to sell advertisements for display within yearbook
- Helped lead overall development of yearbook content including copy, pictures, sales, and disbursement
Education
Master's in Technical Communications Management - Engineering
Mercer University
Macon, GA05-2026
Bachelors of the Arts - English
Mercer University
Macon, Georgia05-2024
Skills
- Active Teaching Skills
- People Person
- Active Listening
- Multitasking
- Problem-Solving Skills
- Collaboration
- Delegation
- Management
- Technical Skills
Certification
- Citi - Responsible Conduct of Research
- Citi - Social & Behavioral Education
Timeline
Retail Keyholder
Samsonite
09.2024 - Current
Digital Communications Intern
Mercer University English Department
01.2023 - 05.2024
Sales Associate/Keyholder
Book Warehouse of America
06.2021 - 01.2023
Bear Force
Mercer University Center
08.2020 - 05.2024
Creekview Yearbook Business Manager
Creekview High School
08.2019 - 05.2020
Master's in Technical Communications Management - Engineering
Mercer University
Bachelors of the Arts - English
Mercer University