Brandon Pohto
Duluth,MN
Summary
Dynamic Field Service Technician II at Agiliti with a proven track record in troubleshooting and repair, enhancing equipment uptime through preventive maintenance. Recognized for exceptional customer service and problem-solving skills, consistently achieving high customer satisfaction and identifying sales opportunities to drive revenue growth. Committed to operational excellence and safety in all service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician II
Agiliti
Duluth, MN
12.2014 - Current
- Assisted in installation and maintenance of equipment, ensuring operational efficiency.
- Learned safety protocols essential for field service operations to minimize risk.
- Supported troubleshooting efforts by diagnosing basic technical issues on-site.
- Maintained accurate records of service activities and customer interactions for reporting purposes.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Associate of Science - Liberal Arts And Sciences
Lake Superior College
Duluth, MN05-2021
Career Diploma - Electronics Technician
Penn Foster Career School
Scranton, PA11-2016
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Equipment oversight
Certification
CBET
Timeline
Field Service Technician II
Agiliti
12.2014 - Current
Associate of Science - Liberal Arts And Sciences
Lake Superior College
Career Diploma - Electronics Technician
Penn Foster Career School