Brandon Pons
Middle Village,NY
Summary
Operations leader with 10+ years of experience in driving business performance through operational strategy, financial oversight, and team leadership. Proven ability to streamline processes, increase profitability, and deliver exceptional customer experiences in fast paced environments.
Overview
14
14
years of professional experience
Work History
General Manager
Pawsability Dog Club 501c3
Brooklyn, NY
05.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented a board level strategy to ensure the organization's long term success.
- Analyzed operational data to identify areas for process improvement and optimization.
General Manager
Ruff Club, Dog Social Club
New York, NY
02.2017 - 03.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability.
- Enhanced team member performance through use of strategic training and tactical approaches, motivational coaching and training.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Conducted training programs to develop or maintain desired animal behaviors.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Operations Manager
Happy Dogs NYC
New York, NY
11.2014 - 01.2017
- Developed long term relationships with clients, and bonded with animals through regular contact.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Determined charges for services requested, collected deposits or payments and arranged for billing.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Operations Coordinator
Transit Nyc
Manhattan, NY
06.2012 - 08.2014
- Managed daily functions of deskside support, including defining and implementing processes.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Processed both outgoing and incoming payments and invoices.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
Associate of Science - Business Administration and Management
Borough of Manhattan Community College of The City University of New York
New York, NYWilliamsburg High School For Architecture And Design
Brooklyn, NYSkills
- Staff Development
- Administration and Reporting
- P&L Management, Budgeting & Cost Control
- Google Workspace
- Inventory control
- Budget management
- Operational strategy
- Scheduling & Operations Coordination
- Performance management
Timeline
General Manager
Pawsability Dog Club 501c3
05.2023 - Current
General Manager
Ruff Club, Dog Social Club
02.2017 - 03.2023
Operations Manager
Happy Dogs NYC
11.2014 - 01.2017
Operations Coordinator
Transit Nyc
06.2012 - 08.2014
Associate of Science - Business Administration and Management
Borough of Manhattan Community College of The City University of New York
Williamsburg High School For Architecture And Design