Brandon Prince
Murfreesboro, Tennessee, United States,TN
Summary
Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
AT&T
Columbia, SC/ Nashville, TN
05.2008 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Samuel Gompers Vocational School
The Bronx, NY06.2002
Skills
- Account Management
- Document and Records Management
- Reading Comprehension
- Guest Satisfaction
- Policy and Procedure Adherence
- Call Volume and Quality Metrics
- Customer Relationship Management
- Complaint Logging and Resolution
Timeline
Customer Service Associate
AT&T
05.2008 - 06.2023
Samuel Gompers Vocational School