Brandon Rollins
Christiansburg,VA
Summary
Dynamic leader and problem-solver with proven customer service and team leadership skills honed at Food Lion. Excelled in high-pressure environments, enhancing customer satisfaction and team performance. Expert in cash handling and creative thinking, achieving significant improvements in service delivery and efficiency.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Food Lion
11.2020 - 06.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Host
Red Lobster
03.2019 - 08.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Psychology
Radford University
Radford, VA05.2024
Associate of General Studies - General Studies
New River Community College
Dublin, VA08.2021
High School Diploma -
Christiansburg High School
Christiansburg, VA05.2019
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Customer Assistance
- Problem-Solving
- Creative Thinking
- Active Listening
Timeline
Cashier Team Lead
Food Lion
11.2020 - 06.2021
Host
Red Lobster
03.2019 - 08.2019
Bachelor of Science - Psychology
Radford University
Associate of General Studies - General Studies
New River Community College
High School Diploma -
Christiansburg High School
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