Brandon Roper
Bronx,NY
Summary
Compassionate and detail-oriented healthcare professional with 5+ years experience delivering high-quality patient care in fast-paced clinical environments. Skilled in patient assessment, documentation, and collaboration with interdisciplinary teams. Committed to improving patient outcomes through safe, efficient, and empathetic care.
Overview
12
12
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
WEILL CORNELL PAIN MANAGEMENT
NEW YORK, NY
10.2021 - 02.2026
- Answering incoming phone calls and responding to inquiries
- Providing information about hospital services, departments, and procedures
- Directing callers to the appropriate department or staff member
- Handling patient concerns and escalating issues when necessary
- Scheduling, rescheduling, and canceling appointments
- Confirming upcoming appointments
- Coordinating referrals to specialists or clinics
- Collecting and updating patient demographic information
- Verifying insurance information
Patient Care Representative
CITY MD
NEW YORK, NY
01.2020 - 09.2021
- Greeting patients and visitors as they arrive.
- Checking patients in and out for appointments or walk-in visits.
- Verifying insurance information and obtaining necessary identification.
- Collecting copays, payments, and handling basic billing questions.
- Entering and updating patient information in electronic medical records.
- Answering phone calls and responding to patient inquiries.
- Scheduling appointments when needed.
- Managing paperwork, consent forms, and medical records requests.
- Coordinating with medical assistants, nurses, and providers to keep patient flow moving smoothly.
- Maintaining a clean, organized, and professional reception area.
- Following privacy regulations such as HIPAA.
Outside Sales Representative
SPECTRUM
New York, NY
10.2019 - 01.2020
- Prospecting for new residential customers within a designated territory.
- Conducting door-to-door sales presentations.
- Explaining Spectrum's products, pricing, promotions, and service packages.
- Identifying customer needs and recommending appropriate services.
- Generating and closing sales opportunities.
- Working assigned neighborhoods, apartment complexes and community events.
- Tracking Prospects, appointments, and sale results
- Maintaining positive customer relationships before and after the sale.
- Addressing customer questions and objections professionally.
- Planning daily routes and sales activities.
Inventory Specialist Supervisor
STAPLES
New York, NY
10.2016 - 03.2019
- Receiving and processing shipments
- Tracking inventory levels and maintaining accurate counts
- Performing cycle counts and inventory audits
- Investigating and correcting inventory discrepancies
- Processing returns (vendor returns, warehouse returns, damaged products)
- Maintaining stockroom and backroom organization
- Replenishing merchandise on the sales floor
- Ensuring products are properly labeled and stocked
- Monitoring out-of-stock items and inventory shortages
- Using inventory management software and handheld scanners to update records
Sales Representatives
BED BATH & BEYOND
New York, NY
07.2014 - 07.2015
- Greeting customers and assisting them in finding products
- Answering questions about home goods (bedding, kitchenware, décor, etc.)
- Providing product recommendations and helping with purchases or returns
- Handling complaints or issues in a professional way
- Operating the cash register and processing payments
- Meeting sales goals or assisting in upselling when appropriate
- Restocking shelves and organizing displays
- Setting up promotional displays and seasonal merchandise
- Keeping aisles clean, organized, and safe
- Following store policies for loss prevention and safety
Education
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SUNY Broome Community College
Binghamton, NYHIGH SCHOOL DIPLOMA - undefined
Bronx Lab School
Bronx, NYSkills
- Leadership
- Communication
- Critical thinking
- Decision-making
- Customer service / Client relations
- Conflict resolution
- Time management
- Teamwork & collaboration
- Attention to detail
- Process Improvement
Timeline
CALL CENTER REPRESENTATIVE
WEILL CORNELL PAIN MANAGEMENT
10.2021 - 02.2026
Patient Care Representative
CITY MD
01.2020 - 09.2021
Outside Sales Representative
SPECTRUM
10.2019 - 01.2020
Inventory Specialist Supervisor
STAPLES
10.2016 - 03.2019
Sales Representatives
BED BATH & BEYOND
07.2014 - 07.2015
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SUNY Broome Community College
HIGH SCHOOL DIPLOMA - undefined
Bronx Lab School