Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Gerard Ruiz

Fishers,IN

Summary

I am an Information Technology professional with a solid background in computer systems, hardware, and software. I have experience troubleshooting and resolving network issues, such as network connectivity, server configuration, and firewall setup. Additionally, I have extensive experience with Windows and Mac operating systems, as well as hardware repair, including replacement of components and upgrades. I am seeking an opportunity to utilize my skills in a professional setting for the growth of the company.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Sales Specialist

O'Reilly Auto Parts
01.2022 - Current
  • Answering customer questions about products, services, and policies
  • Assisting customers with finding products and making purchases
  • Resolving customer complaints and issues in a professional and timely manner
  • Operating point-of-sale systems and processing transactions
  • Keeping the store and customer service area clean and organized
  • Upselling and promoting store products and services
  • Staying knowledgeable about current promotions, store policies, and product information
  • Maintaining a friendly and positive attitude towards customers at all times

Experience Associate

Walmart
01.2019 - 11.2021
  • Providing accurate and helpful information to customers about products, services, and policies
  • Troubleshooting and resolving customer issues and complaints in a professional and timely manner
  • Documenting customer interactions and transactions in a computer system
  • Keeping updated on product information, promotions, and company policies
  • Making suggestions and recommendations to customers based on their needs and interests
  • Building and maintaining positive relationships with customers
  • Escalating complex or unresolved issues to a higher level of support
  • Staying knowledgeable about the company and its products or services

Computer Technician

Anderson Community Schools
05.2017 - 05.2018
  • In my previous job as a computer repair technician, I was responsible for handling incoming service requests from customers, performing diagnosis and repairs on their computers, and communicating with customers to explain the repair process and status updates
  • I have a strong attention to detail and take pride in ensuring that each repair job is completed accurately and efficiently
  • Gerard Ruiz - page 1

Education

Associate's degree - Information Technology

Southern New Hampshire University
New Hampshire
01.2021 - 05.2023

Skills

Networkingundefined

Timeline

Sales Specialist

O'Reilly Auto Parts
01.2022 - Current

Associate's degree - Information Technology

Southern New Hampshire University
01.2021 - 05.2023

Experience Associate

Walmart
01.2019 - 11.2021

Computer Technician

Anderson Community Schools
05.2017 - 05.2018

Certification

Testout Pc pro

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Gerard Ruiz