Brandon Salazar
Miami,Florida
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
2
2
years of professional experience
Work History
Cashier
TJX Companies
Miami, FL
03.2023 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed refunds for worn, damaged and broken merchandise.
- Discounted purchases by scanning and redeeming coupons.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Representative
Dominos Pizza Inc.
Miami, FL
04.2022 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2023
Skills
- Customer Service
- Customer Assistance
- Customer Service Excellence
- Merchandise Restocking
- Cash Handling
- ID Verification
- Returns Processing
- Cash Register Operation
- Credit and Cash Transactions
- Currency Counting
Envoy Air
- Wheelchair Agent
- Assist passengers get to connections.
- Assist passengers with missed flights.
- Overall assist passengers with any needs they might need to the best of my ability.
Languages
Spanish
Professional
English
Native/ Bilingual
German
Limited
Timeline
Cashier
TJX Companies
03.2023 - Current
Customer Service Representative
Dominos Pizza Inc.
04.2022 - 12.2022
High School Diploma -
Miami Killian Senior High School
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