Brandon Shaouni
Sterling Heights,MI
Summary
Dynamic leader with a proven track record at House Of Dank, excelling in team leadership and complex problem-solving. Elevated customer satisfaction and employee performance through strategic management and staff development. Skilled in sales management and customer service, demonstrating a keen attention to detail and a positive attitude. improvements in operational efficiency and team agility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
House Of Dank
Detroit, MI
02.2015 - Current
- Cash management, closing the store everynight.
- Enhanced customer satisfaction by resolving disputes promptly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Stocking, placing orders, also having team meetings every month.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Metro PCS
Owner
Detroit, MI
01.2009 - 01.2013
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Made schedule for employees also doing payroll.
Education
Highschool -
Rochester High
Rochester Hills, MISkills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Performance Management
- Sales Techniques
- Sales management
- Product Management
- Customer Service
- Decision-Making
- Computer Skills
- Positive Attitude
- Multitasking
- Attention to Detail
- Fitness Enthusiast
- Weight Training Over 12 Years
Certification
NASM Certified Personal Trainer
Languages
Arabic
Timeline
Manager
House Of Dank
02.2015 - Current
Metro PCS
Owner
01.2009 - 01.2013
Highschool -
Rochester High