Brandon Shapiro
Mason
Summary
Compassionate and relationship-driven professional with a background in account management, event coordination, and customer engagement. Proven ability to build meaningful connections, manage multiple priorities, and deliver high-touch experiences. Passionate about supporting children and families and creating positive, memorable moments. Seeking to leverage strong interpersonal and organizational skills in a mission-driven role focused on patient relations and community impact. Seeking a Director of Patient Relations & Events role where I can combine my passion for helping others with my experience in relationship management and event coordination to create meaningful experiences for children and families.
Overview
11
11
years of professional experience
Work History
Account Manager
GCG
09.2024 - Current
- Increased overall account revenue by 89% within one year through strategic account development and proactive engagement
- Identify new opportunities within existing accounts, expanding relationships and driving account growth
- Manage and grow a territory of key accounts by building strong, trust-based relationships and delivering tailored automation and robotics solutions
- Serve as primary point of contact for customers, ensuring a high level of service, responsiveness, and problem resolution
- Coordinated and led customer-facing events, including Lunch & Learns and on-site demonstrations, fostering engagement and showcasing solutions
- Plan and execute events by organizing logistics, managing schedules, and collaborating with internal teams and vendors
- Managed multiple priorities, including quoting, order management, and project coordination, ensuring timely delivery in fast-paced environment
- Maintain CRM data and track customer interactions, opportunities, and follow-ups
Account Manager
MQ Automation / Q Point Robotics
Cincinnati
09.2021 - 09.2023
- Managed a territory of 100+ accounts, achieving a 15% increase in revenue within the first year
- Cultivated customer relationships through consistent communication and effective problem-solving
- Delivered product demonstrations and presentations to educate customers and enhance engagement
- Generated quotes, processed orders, and managed projects using Prophet 21
- Executed marketing initiatives and product trials to align with customer needs
Server
Topgolf (Covid)
Mason
09.2019 - 03.2021
- Enhanced guest experiences in high-volume environment
- Maintained composure and professionalism during busy shifts
- Coordinated with team members to optimize operational efficiency
Sales Consultant / Training
Invisible Fence
Fairfax
01.2017 - 08.2019
- Provided exceptional customer service, enhancing client satisfaction during full sales cycle
- Conducted sales calls and product consultations, ensuring timely follow-ups to address customer needs
- Provided pricing, product specifications, and recommendations tailored to customer needs
- Maintained flexible scheduling to meet customer availability
- Taught dog owners safe and effective use of containment system, improving user confidence and satisfaction.
Customer Service Representative
Luxottica
Mason
06.2015 - 01.2017
- Resolved customer concerns efficiently, ensuring positive experiences and fostering loyalty
- Delivered high-quality customer support in fast-paced environment, enhancing customer satisfaction
- Promoted products and services through effective communication and engagement, driving customer interest
Education
Bachelor of Science - Business Management
Miami University
Oxford, OHAdditional Studies -
Thomas More University
Crestview Hills, KYSkills
- CRM Systems (Salesforce or similar platforms)
- Relationship Building & Customer Engagement
- Strong Communication & Interpersonal Skills
- Problem Solving
- Multitasking & Organization
- Microsoft Office Suite
- Inventory & Order Management Systems
- Event Planning & Coordination
Volunteering And Leadership
- Be The Match Foundation
- Leukemia & Lymphoma Society
- Light The Night participant
- Soccer "Marrowthon"
- Partners In Hope
Timeline
Account Manager
GCG
09.2024 - Current
Account Manager
MQ Automation / Q Point Robotics
09.2021 - 09.2023
Server
Topgolf (Covid)
09.2019 - 03.2021
Sales Consultant / Training
Invisible Fence
01.2017 - 08.2019
Customer Service Representative
Luxottica
06.2015 - 01.2017
Bachelor of Science - Business Management
Miami University
Additional Studies -
Thomas More University