Brandon Walker
Flint,MI
Summary
Financial management professional with strong leadership capabilities and focus on achieving results. Proven track record in optimizing financial operations, driving customer satisfaction, and ensuring compliance with regulatory standards. Expertise in team collaboration, strategic planning, and adapting to evolving business needs. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.
Overview
7
7
years of professional experience
Work History
Financial Center Manager
Fifth Third Bank
01.2023 - Current
- Led daily operations to enhance customer service and satisfaction.
- Streamlined financial processes, improving efficiency and accuracy in transactions.
- Mentored staff, fostering professional development and enhancing team performance.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Conducted customer and business outreach initiatives to drive business growth.
Personal Banker
Fifth Third Bank
02.2020 - 01.2023
- Managed daily operations of customer accounts, ensuring compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Analyzed financial needs of clients to recommend appropriate banking products and services.
- Trained new staff on banking procedures and system usage, enhancing team performance.
Center Manager
Check Into Cash
01.2019 - 01.2020
- Directed daily operations to ensure efficient service delivery and high customer satisfaction.
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Supervised daily cash operations, ensuring compliance with store policies and procedures.
Education
Associate of Science - Business Administration And Management
Charles Stewart Mott Community College
Flint, MISkills
- Team coaching
- Operations management
- Team development
- Relationship management
- Sales management
- Teamwork and collaboration
- Customer service
- Multitasking
Timeline
Financial Center Manager
Fifth Third Bank
01.2023 - Current
Personal Banker
Fifth Third Bank
02.2020 - 01.2023
Center Manager
Check Into Cash
01.2019 - 01.2020
Associate of Science - Business Administration And Management
Charles Stewart Mott Community College
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