Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Ware

Brandon Ware

Valencia,CA

Summary

Experienced in counseling and building strong client relationships, I value empathy and active listening. Through personal experience, I recognize the significance of truly listening and addressing individuals' needs. By acknowledging concerns and demonstrating genuine understanding, I can turn negative situations into positive ones. My approach focuses on treating others with the respect and compassion I desire for myself, creating a meaningful impact in every interaction.

Overview

24
24
years of professional experience

Work History

Sales Associate

Lovesac Furniture
03.2022 - Current
  • Drove customer engagement through personalized service and product recommendations.
  • Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Processed sales transactions accurately, ensuring compliance with company policies and procedures.
  • Conducted follow-up communications to nurture client relationships and encourage repeat business.
  • Assisted in training new associates on sales techniques and product knowledge best practices.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Premium Audit Analyst

FARMERS INSURANCE
01.2015 - Current
  • Computes and processes premium audits, refunds, commissions, dividends, accounts receivable and experience modifications and other policy transactions.
  • Determines premium accuracy, rate class, or change in exposure base from audit reports or other referrals and initiates necessary premium adjustments or changes.
  • Prepares instructions for issuance of payroll audits and corresponding endorsements.

Customer Service Representative

FAIR ELECTRIC
01.2008 - 01.2015
  • Process customers’ request for service, provide information regarding their accounts and respond to customer inquiries in writing, via phone and internet.
  • Explain special programs to customers, via telephone, in-person and over the internet.
  • Prepare purchase orders, sales orders, invoices, financial reports, memos and letters using a personal computer, Word, and Excel.
  • Perform collections on delinquent accounts.
  • Research customer accounts and resolve billing complaints.

Sales Associate

KEYES MERCEDES-BENZ
01.2002 - 01.2005
  • Develop and implement monitor and adjust sales goals.
  • Meet and greet clients promptly.
  • Ensure that all closed deals are forwarded to F&I manager.
  • Meet and exceed sales goals.
  • Follow up on all post-delivery items.

Education

History

CAL-STATE NORTHRIDGE
Northridge, CA

Skills

  • Customer Service
  • Detail Orientated
  • Billing
  • Collections
  • Quality Assurance
  • Complaint Handler
  • Prepare Correspondence
  • Data Entry
  • Schedule Appointments
  • Internet Proficient
  • Microsoft Word & Excel
  • Outlook
  • 10 key By Touch
  • Type 40 WPM
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Client service
  • Sales expertise
  • Customer needs assessment
  • Complex Problem-solving
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Building rapport
  • Policy and procedure adherence
  • Relationship selling
  • Negotiation tactics
  • Persuasion techniques
  • Dispute mediation
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Client retention strategies
  • Upselling and cross selling
  • Positive and professional

Timeline

Sales Associate

Lovesac Furniture
03.2022 - Current

Premium Audit Analyst

FARMERS INSURANCE
01.2015 - Current

Customer Service Representative

FAIR ELECTRIC
01.2008 - 01.2015

Sales Associate

KEYES MERCEDES-BENZ
01.2002 - 01.2005

History

CAL-STATE NORTHRIDGE

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Brandon Ware