Brandon Wigfall
Upper Marlboro,Maryland
Summary
Dynamic professional with a Bachelor's degree in Computer Networks and Cybersecurity from the University of Maryland Global Campus, currently excelling as a Mission Support Specialist at ABS Group. Expertise includes collaboration with teams to maintain a robust database for a website serving over 13,000 officers, along with a strong background as a Data Analyst at BAE Systems, managing a complex Oracle financial system with oversight of more than 26,000 accounts. Proven ability to enhance client communication and resolve filing errors through meticulous account history reviews and effective liaison between IT teams and pension plans. Passionate about advancing a career in cybersecurity, driven by a commitment to safeguarding data and systems against cyber threats while ensuring regulatory compliance, leveraging over 10 years of experience in organizational skills, software, and hardware.
Overview
4
4
years of professional experience
Work History
Mission Support Specialist
ABS Group
03.2024 - Current
- Coordinate project logistics, enhancing resource management and communication efficiency.
- Manage technical support ticket system, ensuring swift issue resolution and user satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conduct data analysis to identify trends, supporting informed decision-making.
- Create PowerPoint guides, reducing procedural errors and improving administrative processes.
- Designed user-friendly databases and analytics strategies, enhancing data accuracy and facilitating timely access to vital project information.
- Orchestrated cross-departmental briefings, fostering a shared understanding of project goals and driving alignment across diverse teams.
- Provided consistent assistance to team members, promoting a collaborative environment that encouraged knowledge sharing and problem-solving.
- Streamlined project logistics to enhance resource allocation, resulting in improved communication efficiency and timely project deliverables.
- Developed interactive Power BI dashboards, providing real-time insights that facilitated proactive mission resource management and strategic decision-making.
- Conducted thorough data analysis to uncover trends, enabling executive teams to make informed decisions and optimize operational strategies.
Data Analyst
BAE Systems
08.2022 - 03.2024
- Collaborate with Oracle EBS, PPS, managing 26,000+ accounts for data accuracy.
- Improve premium collection through efficient processing and reporting procedures.
- Resolve pension account discrepancies as Problem Resolution Officer.
- Prepare reports for the U.S. Treasury on non-compliant pension plans.
- Conducted User Acceptance Tests (UAT) to ensure software meets user needs and functions correctly.
- Analyzed account histories to identify discrepancies, leading to improved data accuracy and streamlined communication with the PBGC IT team.
- Enhanced premium collection processes by developing efficient reporting procedures, resulting in noticeable improvements in processing speed.
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Maintained comprehensive test documentation, enabling thorough User Acceptance Testing and contributing to elevated software performance.
- Engaged with clients as a Problem Resolution Officer, providing timely resolutions to pension benefit discrepancies and enhancing customer satisfaction.
- Streamlined data validation processes, leading to improved accuracy in managing over 26,000 accounts and enhancing stakeholder trust.
Member Service Representative II
Navy Federal Credit Union
12.2021 - 04.2022
- Analyzed member accounts, resolving issues to enhance satisfaction and accuracy.
- Guided loan applications, streamlining processes for improved member experience.
- Advised on products, boosting informed decisions and member engagement.
- Handled cash accurately, ensuring financial integrity and reducing transaction errors.
- Enhanced member account accuracy through detailed analysis and resolution of discrepancies, significantly boosting member satisfaction.
- Facilitated efficient loan application processes by guiding members, which streamlined operations and improved overall member experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured precise handling of cash transactions, upholding financial integrity and substantially reducing transaction errors.
- Monitored compliance with regulatory requirements, effectively minimizing legal risks and safeguarding the organization's reputation.
- Resolved customer issues through thorough dispute investigation.
Education
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
05.2022
Associate of Arts - General Studies
Prince George's Community College
05.2016
Skills
- Statistical Data Analysis
- User Acceptance Testing
- Hardware setup expertise
- Database optimization
- Cross-functional collaboration
- Effective problem solver
- Project workflow management
- SQL
- Analytical problem-solving
- Data visualization expertise
- Strong attention to detail
- Support resolution skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mission Support Specialist
ABS Group
03.2024 - Current
Data Analyst
BAE Systems
08.2022 - 03.2024
Member Service Representative II
Navy Federal Credit Union
12.2021 - 04.2022
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Associate of Arts - General Studies
Prince George's Community College