BRANDON WOODSON REED
St. Louis,USA
Summary
Sales professional with extensive experience at T-Mobile, specializing in customer retention and brand development. Achieved top rankings and generated substantial revenue through effective client relationship management and problem-solving skills. Focused on delivering exceptional service and enhancing team performance.
Overview
28
28
years of professional experience
Work History
Outside Sales Rep
Charter Spectrum
St. Louis, Mo
01.2023 - 01.2025
- Achieved top sales ranking by effectively marketing all Spectrum service offerings.
- Appointed Team Captain and Field Trainer.
- Managed and resolved customer issues, ensuring optimal service delivery across team.
- Trained new representatives, equipping them with essential skills for success.
Inside Sales
Comcast Xfinity
Nashville, TN
01.2017 - 12.2022
- Promoted full suite of Xfinity services, including internet, cable, home phone, cell phone, and security.
- Managed training and coaching programs for new hires.
- Recognized as Workplace Brand Ambassador for exemplary representation.
- Achieved ranking in top 10% of sales representatives.
- Received Elite and Most Valuable Rep Awards for outstanding sales results.
Insurance Producer
American Income Life Insurance Company
Nashville, TN
01.2016 - 01.2017
- Licensed to sell life and health insurance in Tennessee, maintaining a 65% close rate.
- Generated leads through cold calling, achieving consistent sales of life insurance products.
- Provided ongoing support to existing clients, focusing on retention and portfolio growth.
Business Sales Specialist
T-Mobile Us, Inc.
Nashville, TN
01.2015 - 01.2016
- Managed 1,200 Small Business Accounts.
- Named to 2014-2016 Top 15 in T-Mobile Business Sales.
- Generated over $45,000 in Revenue and created 160 new accounts in first three months.
- Averaged monthly $15,000 in Revenue and 42 new accounts.
- Achieved monthly sales objective 100% of the time.
- Selected to be a member of the T-Mobile inside sales marketing team.
Senior Representative
T-Mobile Us, Inc.
Nashville, TN
01.2014 - 01.2016
- Led a team of thirteen (13) from a #19 position to #3 position in less than 1 year with 11 representatives exceeding expectations.
- Managed Representative calls for quality assurance, while supporting team by managing special customer issues and escalations.
- Created a call flow that was adopted by the entire call center.
Customer Retention Specialist
T-Mobile Us, Inc.
Nashville, TN
01.2008 - 01.2014
- Named 2013 T-Mobile Sales leader.
- Averaged 96% monthly retention rate.
- Named to top 2 team in nation.
- Trained new representatives and coaching sales teams to reach sales/business objectives.
- Managed escalated customer issues until satisfaction.
- Performed ongoing analysis of customer accounts with a goal of retaining customers and earning their loyalty through contract renewal.
Entrepreneur in Intellectual Property in Music Business
Pheonix314 LLC.
Nashville, TN
01.1997 - 12.2007
- Composed, produced, performed, and engineered songs featured on networks like MTV, BET, and VH1.
- Achieved record sales exceeding 40,000 units through direct distribution.
- Contributed to a Grammy-winning album, enhancing industry reputation.
- Received multiple honors from university and music community for contributions to hip-hop in Nashville.
Education
Health and Life Insurance License -
Tennessee01.2022
Bachelor of Business Administration - Business Management
Belmont University
Nashville, TNSkills
- Customer retention strategies
- Brand development
- Client relationship management
- De-escalation techniques
- Troubleshooting customer issues
- Sales management
- Business account management
- Fleet solutions expertise
- Booking and listing services
- Marketing strategies
- Billing analysis proficiency
- Wireless and wired technology knowledge
- Sales, billing, and customer service collaboration
Specialty Skillset
- Customer Retention Specialist
- Brand building
- Customer/Client Relationship Management
- De-escalation Tactics
- Public speaking
- Active listening
- Troubleshooting System & Customer Issues
- Inside/Outside Sales Management
- Proprietary Information (C.P.N.I.)
- Business Account Management
- Fleet solutions
- Booking and listing
- Marketing
- Billing Analysis
Timeline
Outside Sales Rep
Charter Spectrum
01.2023 - 01.2025
Inside Sales
Comcast Xfinity
01.2017 - 12.2022
Insurance Producer
American Income Life Insurance Company
01.2016 - 01.2017
Business Sales Specialist
T-Mobile Us, Inc.
01.2015 - 01.2016
Senior Representative
T-Mobile Us, Inc.
01.2014 - 01.2016
Customer Retention Specialist
T-Mobile Us, Inc.
01.2008 - 01.2014
Entrepreneur in Intellectual Property in Music Business
Pheonix314 LLC.
01.1997 - 12.2007
Health and Life Insurance License -
Bachelor of Business Administration - Business Management
Belmont University
Similar Profiles
Yanis GomezYanis Gomez
Video Chat Repair Agent at Charter SpectrumVideo Chat Repair Agent at Charter Spectrum
La'Keita ParkerLa'Keita Parker
SR Account Executive at Charter SpectrumSR Account Executive at Charter Spectrum
Sebastian SolisSebastian Solis
Resi Connectivity Outside Sales Spec at Charter SpectrumResi Connectivity Outside Sales Spec at Charter Spectrum
Fernando BarocioFernando Barocio
ISP Engineer III at Charter Spectrum CommunicationsISP Engineer III at Charter Spectrum Communications
EGEMEN ERTENEGEMEN ERTEN
Continuous Improvement Manager at EATON CORPORATIONContinuous Improvement Manager at EATON CORPORATION