Brandon Wyatt
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Service Advisor
Lithia Motors, Inc
09.2018 - 10.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Rental Sales Agent
Budget Rental Car
01.2014 - 09.2018
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
Education
Technician Certification - Heating Venting And Cooling
Wayne County Community College District
Detroit, MISkills
- Price Quoting
- Documentation and Reporting
- Service Recommendations
- Service Estimates
- Customer Service
- Clerical Support
Timeline
Service Advisor
Lithia Motors, Inc
09.2018 - 10.2023
Rental Sales Agent
Budget Rental Car
01.2014 - 09.2018
Technician Certification - Heating Venting And Cooling
Wayne County Community College District
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