Dynamic and dedicated professional with a strong background in customer service from Peach Valley Cafe. Proven ability to manage high-pressure situations while multitasking effectively. Skilled in cash handling and active learning, consistently enhancing guest experiences and training new staff to uphold service excellence. Committed to creating welcoming environments and optimizing operations.
Work History
Restaurant Hostess
Peach Valley Cafe
Peach Valley Café, International Parkway, Heathrow
2018 - 2022
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed reservation system to optimize table turnover and guest flow.
Assisted in maintaining cleanliness and organization of dining area.
Communicated effectively with kitchen staff to coordinate guest needs.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Camping Associate
Academy Sports + Outdoors
3641 Lake Emma Road, Lake Mary, FL 32746
2016 - 2018
Assisted customers in selecting camping gear and supplies, providing product knowledge and recommendations.
Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for shoppers.
Learned inventory management procedures, assisting with stock replenishment and shelf stocking.
Supported team members by collaborating on visual merchandising efforts to enhance product displays.