Brandon K. Reyes
117 N 20th Ave. Edinburg,TX
Summary
My objective is to apply my extensive customer service background to purse a career with the department of homeland security. I am a committed and ambitious individual that is willing to learn and take on the responsibilities that contribute to the success of the agency.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Trainee/Asst Manager
Lifeline Pharmacy 956-255-5515
01.2023 - Current
- Assisted pharmacy manager in billing our weekly quota of $1M
- kept close relationship with various doctor and law offices to ensure they would send business to our facility
- executed all marketing that needed to be done to bring new patients in
- attended healthfair events alongside prestigious doctors in our area to network for more business
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
Personal Shopper
HEB Grocery 956-383-4083
08.2022 - Current
Personal Shopper
HEB Grocery 210-558-3981
03.2021 - 08.2022
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
Customer Service Team Leader
HEB Grocery
01.2020 - 03.2021
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined team processes for increased efficiency and productivity.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand. Managed about 100 employees along side four other team leaders.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Cashier
HEB Grocery
08.2018 - 01.2020
Cashier
HEB Grocery 956-781-0554
10.2016 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
No Degree - 56 Credit Hours
The University of Texas At San Antonio
San Antonio, TX05.2022
Skills
- Self-motivated
- Organizational skills
- Strong minded
- Adaptable
- Bilingual (English/Spanish)
- Outstanding interpersonal abilities
- Team Collaboration
- Effective communication skills
- Dependable
- Observant
- Physical stamina
- Critical thinker
Timeline
Pharmacy Technician Trainee/Asst Manager
Lifeline Pharmacy 956-255-5515
01.2023 - Current
Personal Shopper
HEB Grocery 956-383-4083
08.2022 - Current
Personal Shopper
HEB Grocery 210-558-3981
03.2021 - 08.2022
Customer Service Team Leader
HEB Grocery
01.2020 - 03.2021
Cashier
HEB Grocery
08.2018 - 01.2020
Cashier
HEB Grocery 956-781-0554
10.2016 - 08.2018
No Degree - 56 Credit Hours
The University of Texas At San Antonio
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