Brandy Bowen
Coden,AL
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Self driven, determined,focused and efficient.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Service Manager
Champion Chrysler Dodge Jeep Ram
Gulfport , Mississippi
2020.01 - 2024.10
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated with the warranty department to process claims and provide customer support.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer complaints in a timely manner.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed and implemented service protocols to enhance operational efficiency.
- Delegated work to staff, setting priorities and goals.
Automotive Service Manager
All star Chevrolet
Baton Rouge, Louisiana
2018.11 - 2020.01
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- I was picked by the retiring manager of 40+ years to replace him.
Education
Some College (No Degree) - Automotive And Heavy Duty Tank Osha Requirements
Stellantis Performance Institute
OnlineSkills
- Over 30 years parts and service sales and management Inventory control
Timeline
Service Manager
Champion Chrysler Dodge Jeep Ram
2020.01 - 2024.10
Automotive Service Manager
All star Chevrolet
2018.11 - 2020.01
Some College (No Degree) - Automotive And Heavy Duty Tank Osha Requirements
Stellantis Performance Institute