Brandy Carlson
Des Moines
Summary
Dynamic professional with extensive experience at Iowa Arthritis and Osteoporosis Center, excelling in client account management and data entry. Proven ability to enhance customer service and streamline operations. Skilled in Microsoft Office and adept at multi-line phone operation, ensuring efficient communication and appointment scheduling. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist
Iowa Arthritis and Osteoporosis Center
Urbandale
06.2023 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
- Insurance verification.
- Made outbound calls to clients and physician offices.
Elementary Lead Teacher
Elementary School Daycare
Parkers Prairie
02.2019 - 05.2023
- Integrated character education into the curriculum to promote social and emotional learning.
- Facilitated a positive learning environment by implementing classroom management techniques.
- Supervised student lunchroom activities on a daily basis.
- Maintained and cleaned the classroom.
- Prepared foods for snack time.
- Supervised and instructed arts and crafts.
Cashier
Holiday Gas Station
Alexandria
09.2017 - 02.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
Skills
- Data entry
- Multi-line phone operation
- Client account management
- Scheduling appointments
- Customer service
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Administrative experience
- Time management
Timeline
Receptionist
Iowa Arthritis and Osteoporosis Center
06.2023 - Current
Elementary Lead Teacher
Elementary School Daycare
02.2019 - 05.2023
Cashier
Holiday Gas Station
09.2017 - 02.2019
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