BRANDY CLINE
Mesquite
Summary
Highly motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Consultant Sm LG Container
REPUBLIC SERVICES
Mesquite
2025.06 - Current
- Respond promptly to customer inquiries and resolve concerns effectively.
- Analyze customer needs and identify solutions to meet their requirements.
- Resolve customer complaints in a professional manner while upholding company policies and procedures.
- Negotiate contract pricing with potential clients while ensuring profitability for the company.
- Perform regular follow-ups with prospects via phone calls or emails to close sales deals quickly.
- Deliver superior customer support to improve account retention rate.
- Develop and maintain strong relationships with new and existing clients to ensure repeat business.
- Recognized by management for providing exceptional customer service.
Independent Claims Adjuster
VANGUARD CLAIMS
Mesquite
2023.06 - 2025.05
- Self-Driven and Motivated
- Easily learn new software applications
- Damage assessment
- Detail oriented
- Investigated and evaluated claims to determine coverage, scope of liability and extent of damages.
- Interacted with claimants, witnesses and other parties involved in the claim process.
- Assessed damage estimates by evaluating repair bills, photographs or inspection results.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Evaluate photos to further understand the incidents which have taken place and label properly in Xactimate.
- Research the costs of repairing the damage as needed
Research Analyst
A&W SURVEYORS INC
Mesquite
2022.03 - 2023.06
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Answered customer inquiries and provided accurate information regarding services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Credit Analyst
CREDIT FOR HOME LOANS
McKinney
2020.03 - 2022.02
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Analyzed customer payment histories to assess credit risk profiles.
- Maintained accurate records of all transactions related to credit activities.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Maintained current knowledge of industry trends and regulations affecting home loans.
Field Sales Supervisor
EXCEL CONSTRUCTION GROUP
McKinney
2017.01 - 2020.02
- Developed and maintained relationships with local mortgage loan officers.
- Implemented training programs and educate each new consultant on proper procedures within the company.
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
- Assist homeowners with filing insurance claims and walking them through the claim filing process.
- Ordered material and project manage the build throughout the day.
- Assist other consultants on the team with any problems or concerns they have with the claims process.
- Counsel/coach consultants to improve and promote individuals and company performance.
- Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
Carroll High School
Southlake, TXSkills
- Customer Service
- Conflict Resolution
- Leadership
- Management
- Communication
- Interpersonal Skills
- Analytical Problem-Solving
Certification
- Certified State of Texas All Lines Adjuster License
- Owens Corning training certification
Accomplishments
- Early Texas Recommended Scholar w/honors
- Maintained the #1 Sales Growth
References
References available upon request.
Timeline
Inside Sales Consultant Sm LG Container
REPUBLIC SERVICES
2025.06 - Current
Independent Claims Adjuster
VANGUARD CLAIMS
2023.06 - 2025.05
Research Analyst
A&W SURVEYORS INC
2022.03 - 2023.06
Credit Analyst
CREDIT FOR HOME LOANS
2020.03 - 2022.02
Field Sales Supervisor
EXCEL CONSTRUCTION GROUP
2017.01 - 2020.02
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Carroll High School