Latrise Owens

Identify customer needs, changing requirements or potential issues and resolve accordingly. Assist with new customer solicitation, bid preparation and customer retention strategies. Compile Customer Service Agreements with terms and conditions, pricing, services and other requirements. Meet metrics and maintain sales activity, customer retention and relationship activities.

Call Center environmental lead; Identify sales opportunities and act on leads. Answer product and service related questions. Set up sales appointments with potential customers through rently. Explain and negotiate rental criteria and information. Provide outstanding customer service.

First notice of loss claims support providing accurate and appropriate information in response to consumer inquiries. Ran reports and compiled data to correctly fulfill reporting requirements. Show empathy throughout interactions while communicating the claims process and provide updates on claims. Evaluate damages and analyze relevant information. Strong attention to detail and proficient data entry.

Maintain and safely operate all assigned equipment. Strong number recognition and correlation. Demonstrate attendance reliability.