Brandy Crews
Tallahassee,United States
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest experiences through quality control and effective sales strategies, achieving high customer satisfaction. Adept at multitasking and maintaining dining area standards while fostering a welcoming atmosphere for all patrons.
Overview
27
27
years of professional experience
Work History
Server
Cracker Barrel
Tallahassee, FL
07.2023 - 11.2025
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new servers on menu knowledge and service protocols.
- Resolved customer complaints efficiently to promote satisfaction and loyalty.
- Kept track of inventory levels to ensure adequate supply for operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Stir Fry Chef
Siam Sushi
Tallahassee, FL
12.2018 - 07.2023
- Developed innovative sushi recipes to enhance menu offerings and attract diverse clientele.
- Oversaw kitchen operations, ensuring food safety compliance and high-quality standards.
- Trained and mentored junior chefs, fostering skill development and teamwork in a fast-paced environment.
- Streamlined food preparation processes, improving kitchen efficiency and reducing waste.
- Collaborated with suppliers to source fresh ingredients, maintaining quality and sustainability in dishes.
- Implemented new cooking techniques, elevating dish presentation and flavor profiles for customer satisfaction.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Server
Denny's
Tallahassee, FL
07.2020 - 06.2023
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Upsold daily specials and promotions to increase sales revenue effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Assistant Deli Manager
Fresh 4 Less
Tallahassee, FL
08.2014 - 12.2018
- Supervised daily deli operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock to reduce waste and increase efficiency.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Coordinated scheduling for deli team, ensuring adequate coverage during peak hours.
- Implemented new procedures to enhance product presentation and improve customer satisfaction.
- Analyzed sales data to identify trends, driving targeted promotions and product offerings.
- Developed training materials to enhance employee onboarding and skill development processes.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Streamlined deli operations by implementing efficient inventory management processes.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Server
Waffle House Restaurant
Tallahassee, FL
10.1998 - 05.2008
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, balancing guest needs and restaurant workflow effectively.
- Trained new servers on menu items, service standards, and point-of-sale systems to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Resolved customer complaints swiftly, maintaining positive relationships and fostering repeat business.
- Developed strong rapport with regular guests, contributing to a welcoming atmosphere and loyalty program success.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma - Diploma
Amos P Godby
Tallahassee, FL05.1998
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Sales expertise
- Quality control
- Performance improvement
- Dining area maintenance
- Allergvy awareness
Microsoft check emr records mulit phone line
Server experience customer service top at every job good with computers receptionist at doctors office experience checking in patients verifying insurance team olayer
Timeline
Server
Cracker Barrel
07.2023 - 11.2025
Server
Denny's
07.2020 - 06.2023
Stir Fry Chef
Siam Sushi
12.2018 - 07.2023
Assistant Deli Manager
Fresh 4 Less
08.2014 - 12.2018
Server
Waffle House Restaurant
10.1998 - 05.2008
High School Diploma - Diploma
Amos P Godby