Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Brandy Davidson

Oneida

Summary

Experienced and customer-focused professional seeking Call Center Representative PRN position with strong communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Dynata
01.2022 - Current

ED Patient Registration

Manchester Memorial Hospital
Manchester
01.2018 - 01.2021
  • Maintained accurate and complete patient records, identified data discrepancies, and implemented process improvements to enhance patient care and regulatory compliance.
  • Utilized multitasking abilities and prioritization skills to handle high patient volumes and fast-paced environments.
  • Expeditiously collected and verified patient demographics, insurance information, and medical history, ensuring accurate and timely data entry into electronic health records (EHR).
  • Adhered to hospital policies and procedures to maintain compliance with regulatory standards.

Office Manager

Boonville Family Dentistry
Boonville
01.2011 - 01.2017
  • Successfully managed the day to day operations of the office, ensuring smooth workflow and optimal efficiency.
  • Oversaw administrative tasks, including scheduling, coordinating appointments, and managing patient records.
  • Trained and supervised administrative staff on office procedures and protocols.
  • Handled financial responsibilities, including billing, budgeting, and managing accounts payable/receivable.
  • Developed and maintained office filing systems, ensuring easy access to important documents.
  • Coordinated with vendors and suppliers to procure necessary office supplies and equipment.
  • Demonstrated excellent communication skills in interacting with patients, addressing inquiries and concerns.

Education

High school diploma -

Clay County High School
01.2011

Skills

  • Time management
  • Adaptability
  • Attention to detail
  • Customer service
  • Computer proficiency
  • Medical terminology
  • Excellent communication
  • Multi-tasking
  • Problem-solving

Languages

English

Timeline

Customer Service Representative

Dynata
01.2022 - Current

ED Patient Registration

Manchester Memorial Hospital
01.2018 - 01.2021

Office Manager

Boonville Family Dentistry
01.2011 - 01.2017

High school diploma -

Clay County High School

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Brandy Davidson